Lead Instructor Led Training Producer

Concept Plus, LLC

112d

About The Position

The Lead Instructor Led Training Producer will oversee a team of producers, working closely with course managers, program directors, course liaisons, faculty, students and administrative staff to provide a wide variety of support for courses, lessons, workshops, etc., both live and virtual.

Requirements

• US Citizen
• 4+ years experience working with clients/customers on complex modern learning projects, at least 1 or more years of that experience having served as the lead of a learning producer team.
• Demonstrated professional experience in providing production support to faculty and students in virtual and classroom learning environments.
• Proficiency with applications and tools within the Microsoft 365 Suite, MS Teams for Education, enterprise learning management systems and enterprise data reporting tools.

Responsibilities

• Review and coordinate evolutions related to team support of scheduling, logistics, and resource planning for classes, seminars, workshops, and multi-day training programs.
• Serve as the escalation point of control during instructor connectivity issues, directing activities and maintaining instructional flow until technical service is restored.
• Review and monitor usage of and distribute pre-course information packets with registration instructions, prerequisite assignments, connection test details, travel and lodging guidance, dress code, access requirements, parking information, and course resource links.
• Administer virtual learning environments by launching online sessions, distributing secure access links, creating and managing breakout rooms, monitoring participation, troubleshooting in real time, and performing pre-event connectivity checks.
• Collaborate with faculty and support teams to ensure all instructional materials are prepared, accessible, and distributed per the training schedule; manage inventory of commercial products, upload client-generated content to designated platforms, and archive official publications for digital access.
• Maintain processes and procedures for the maintenance and update of comprehensive student records, including demographics, contact details, evaluations, and participation history; produce accurate rosters, data reports, and visual presentations for faculty and leadership review.
• Utilize email, Microsoft Teams, and learning management systems to communicate updates, distribute course materials, and post administrative documents to information delivery platforms.
• Provide direct technical assistance with audiovisual equipment setup, IT system logins, and navigation of virtual training platforms and resources.
• Provide oversight support for virtual events conducted by the customer, to include oversight of coordination with remote site resources.

What This Job Offers