About the position
Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk. The position involves entering and managing installation opportunities in CRM, conducting site installation surveys, producing scope of works and customer-facing installation quotes, scheduling installs, executing installations, managing installation requests, and ensuring customer satisfaction. The role requires strong project management skills and adherence to safety protocols.
Responsibilities
- Entering and managing installation opportunities in CRM to develop accurate monthly forecasts
- Conducting site installation surveys to collect necessary information for install feasibility and planning the execution in CRM
- Producing scope of works and customer facing installation quotes in CRM
- Working with dispatchers and other branch personnel to schedule installs in Microsoft Field Service adhering to promise dates for customers
- Executing the installation per the scope of work to customer satisfaction and by adhering to safety manuals and programs
- Strong adherence to installation playbook from start to end
- Effective management of installation request inbox
- Strong project management skills by managing schedule dates and completion dates in CRM
- Proper final pricing updates to CRM opportunities that support branch and organization financial objectives
- Maintains current organization, industry, and equipment knowledge
- Strong communication with customers on overall Hobart Service value propositions for future service products after warranty expires for new machine
- Proper vehicle maintenance and handling of installation material handling equipment
- Adherence to the company's safe driving policy and other applicable policies including safety
- Other duties as assigned
Requirements
- High school diploma or GED
- 2 years of formal technical training and at least ten years of related experience
- Equipment installation or similar experience
- PC knowledge and suite of Microsoft applications
Nice-to-haves
- 5+ years of installation experience in commercial equipment
- Mechanical or electrical experience is preferred, but not required
- Associate degree is preferred, but not required
- Experience installing and removing commercial cooking and/or refrigeration equipment is highly desirable
- Prior experience using Microsoft Dynamics 365 CRM
- Industry certification is highly desirable
Benefits
- Medical insurance
- Dental insurance
- Life insurance
- Short and long-term disability benefits
- Holiday and vacation pay
- 401(k) with liberal matching funds
- Educational reimbursement
