Lead Infrastructure Engineer

Truist • Atlanta, GA

1d • Onsite

About The Position

The Lead Infrastructure Engineer in this role will be expected to resolve complex technical issues for Truist's Network applications and the following: 1. System Monitoring & Analysis - Continuously monitor network, server, and storage utilization to identify potential bottlenecks, performance issues, and resource shortages. 2. Capacity Planning - Forecast future resource needs based on business goals and growth, ensuring the infrastructure can handle increasing demands. 3. Performance Optimization - Tune servers, networks, and applications to maximize efficiency and ensure optimal resource allocation. 4. Scalability & Design - Design and implement scalable IT solutions, including public cloud infrastructure, to accommodate future growth. 5. Troubleshooting & Support -Diagnose and resolve complex infrastructure issues, provide technical expertise, and serve as an escalation point for capacity problems. 6. System Administration - Manage and configure physical and virtual servers, data storage, and network devices to meet capacity standards. 7. Public Cloud Expertise - Design, implement, and manage for capacity & utilization cloud-based infrastructure solutions and services. 8. Documentation - Create and maintain detailed documentation for infrastructure systems, processes, and changes. 9. Reporting - Provide assessments and reports on system performance, infrastructure health, and capacity plans to management. TECHNICAL SKILLS: 1. Distributed Systems - Ability to operate, evaluate, manage large-scale, distributed systems while understanding interdependencies of competing constraints between various technologies. 2. Virtualization - Strong experience with virtualization including hyperconverged technologies, VMWare, Nutanix with emphasis on performance utilization. 3. Containerization - Experience with tools such as Kubernetes, Docker, OpenShift. 4. Public Cloud Platforms - In-depth knowledge of major cloud providers and service offering from AWS, Azure, and Google Cloud. 5. Networking - Proficiency in performance and utilization aspects of network operations including routing, switching, load balancing, firewalls and edge networks. 6. Databases - solid experience with large-scale database systems including MSSQL, Oracle / Exadata, Postgres, Mongo. 7. Capacity Modeling - Ability to design and implement scalable capacity models and forecasting tools for computer, storage, and network infrastructure. 8. Data Analysis - Strong ability to analyze large datasets to generate insights and support decision-making. 9. Forecasting - Proven experience in forecasting and supply-demand matching for large-scale environments. 10. Performance Tuning - Knowledge of system and application performance optimization techniques. 11. Monitoring & Observability -Deep understanding of infrastructure monitoring and performance optimization tools. 12. Scripting Languages - Proficiency in Python, Go, Bash, or PowerShell for automating tasks and developing tools. Please note that candidate must be located in or willing to self-relocate to one of the following locations: Charlotte, Raleigh or Wilson, NC; Atlanta, GA or Richmond, VA. For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.) • Charlotte, NC • Raleigh, NC • Winston Salem, NC • Atlanta, GA Truist has 'in office' requirements that must be honored.

Requirements

• Bachelor's degree and five years of experience in development or application support or an equivalent combination of education and work experience.
• In- depth knowledge in information systems and ability to identify, apply, and implement best practices.
• Understanding of key business processes and competitive strategies related to the IT function.
• Ability to plan and manage projects.
• Ability to solve complex problems by applying best practices.
• Ability to provide direction and mentor less experienced teammates.
• Ability to interpret and convey complex, difficult, or sensitive information.
• Ability to operate, evaluate, manage large-scale, distributed systems while understanding interdependencies of competing constraints between various technologies.
• Strong experience with virtualization including hyperconverged technologies, VMWare, Nutanix with emphasis on performance utilization.
• Experience with tools such as Kubernetes, Docker, OpenShift.
• In-depth knowledge of major cloud providers and service offering from AWS, Azure, and Google Cloud.
• Proficiency in performance and utilization aspects of network operations including routing, switching, load balancing, firewalls and edge networks.
• Solid experience with large-scale database systems including MSSQL, Oracle / Exadata, Postgres, Mongo.
• Ability to design and implement scalable capacity models and forecasting tools for computer, storage, and network infrastructure.
• Strong ability to analyze large datasets to generate insights and support decision-making.
• Proven experience in forecasting and supply-demand matching for large-scale environments.
• Knowledge of system and application performance optimization techniques.
• Deep understanding of infrastructure monitoring and performance optimization tools.
• Proficiency in Python, Go, Bash, or PowerShell for automating tasks and developing tools.

Nice To Haves

• Bachelor's degree and six years of experience or an equivalent combination of education and work experience.
• Banking or financial services experience.
• Communication - Excellent written and verbal communication skills for planning and troubleshooting with diverse teams and stakeholders.
• Collaboration - Experience working effectively with engineering, operations, business teams, and vendors.
• Problem-Solving - Strong analytical and problem-solving skills to make data-driven decisions under uncertainty.

Responsibilities

• Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for complex issues. In this capacity, performs programming and debugging activities.
• Responds to issues in a timely manner by receiving and investigating incidents or service tickets.
• Analyzes and observes trends with technical issues and develops recommendations for long- term improvements.
• Documents all relevant end-user interactions and steps taken to resolve incidents.
• Has occasional contact with end-users.
• Communicates status of issue resolution to internal customers.
• May engage and manage outside vendors.
• Applies in-depth knowledge of application support and an understanding of best practices.
• Typically leads moderately complex projects and participates in larger, more complex initiatives.
• Solves complex technical and operational problems.
• Acts as a resource for teammates with less experience.
• May have people management responsibilities for a small team.

Benefits

• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level