Lead Infrastructure Engineer-Platform Automation

Truist • Raleigh, NC

110d

About The Position

The Principal Platform Engineer partners with a wide cross-section of partners to create innovative and compelling experiences for our Truist clients. Responsible for defining, championing, building, delivering, and measuring products/platforms and strategies for their segment. This role manages and leads high performing product management teams consisting of product managers, product owners, and product analysts. This role is pivotal in building resilient, observable, and policy-compliant software systems that power mission-critical business functions. Leveraging technologies like Java, Python, Helm, Kubernetes, and event-driven architectures, you will deliver reusable software patterns with embedded controls to meet enterprise security, compliance, and risk management standards. The ideal candidate is a strong technical leader who can translate architectural vision into production-ready, scalable code with a focus on governance-as-code and automation.

Requirements

• Bachelor's degree and five years of experience in development or application support or an equivalent combination of education and work experience.
• In-depth knowledge in information systems and ability to identify, apply, and implement best practices.
• Understanding of key business processes and competitive strategies related to the IT function.
• Ability to plan and manage projects.
• Ability to solve complex problems by applying best practices.
• Ability to provide direction and mentor less experienced teammates.
• Ability to interpret and convey complex, difficult, or sensitive information.

Nice To Haves

• Bachelor's degree and six years of experience or an equivalent combination of education and work experience.
• Strong proficiency in Ansible, YAML, Jinja2 templating, and Linux systems administration.
• Solid understanding of REST APIs, source control (GIT), and containerization (e.g., Podman, Docker).
• Experience with RBAC, automation mesh, and credential management in AAP.
• Knowledge of networking, security hardening, and system performance tuning.
• Strong scripting experience (e.g., Python, Bash).
• Excellent problem-solving and communication skills.
• Expertise with OpenTelemetry (Otel), including custom instrumentation, collector configuration, and pipeline design for traces, metrics, and logs.
• Strong background in distributed systems, cloud-native architectures, and K8s, with the ability to identify observability gaps across service meshes, APIs, and event-driven platforms.

Responsibilities

• Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for complex issues.
• Responds to issues in a timely manner by receiving and investigating incidents or service tickets.
• Analyzes and observes trends with technical issues and develops recommendations for long-term improvements.
• Documents all relevant end-user interactions and steps taken to resolve incidents.
• Has occasional contact with end-users.
• Communicates status of issue resolution to internal customers.
• May engage and manage outside vendors.
• Applies in-depth knowledge of application support and an understanding of best practices.
• Typically leads moderately complex projects and participates in larger, more complex initiatives.
• Solves complex technical and operational problems.
• Acts as a resource for teammates with less experience.
• May have people management responsibilities for a small team.

Benefits

• Medical, dental, vision, life insurance, disability, accidental death and dismemberment.
• Tax-preferred savings accounts.
• 401k plan.
• No less than 10 days of vacation during the first year of employment.
• 10 sick days.
• Paid holidays.
• Defined benefit pension plan, restricted stock units, and/or a deferred compensation plan may be available.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees