Lead Industry Solution Engineer Specialist

About the position

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. In this Lead Industry Solution Engineer Specialist role, you'll go beyond traditional pre-sales by playing a critical part in building and scaling industry-specific solution assets across Manufacturing, Automotive, Energy & Utilities, and Retail & Consumer Goods (RCG). You'll blend customer-facing expertise with a passion for repeatability-supporting high-impact sales conversations while also guiding a broader solutions community with the tools, narratives, and demos they need to scale success.

Responsibilities

• Partner with Customers, Sales, and Industry Advisors to identify key market trends, customer pain points, and innovation opportunities.
• Develop and deliver compelling solution visions, roadmaps, and tailored demonstrations that showcase the immediate and long-term value of Salesforce.
• Facilitate outcome-driven discovery sessions and workshops to deeply understand customer goals and business challenges.
• Lead cross-functional collaboration with Product, Marketing, Sales Programs, and Enablement to prioritize and launch scalable industry solutions for market impact.
• Create and curate high-impact content such as customer presentations, demo assets, white papers, and partner strategies to support both demand generation and active selling motions.
• Drive solution adoption and field readiness by delivering internal enablement, participating in GTM launches, and acting as a trusted advisor across the SE and AE community.
• Establish a feedback and innovation loop by capturing customer success stories, win/loss insights, and field input to inform ongoing product improvements and sales strategy.
• Scale Pre-Built Industry Solutions: Lead industry solution initiatives by guiding internal working groups that build demo assets, pitch decks, and customer videos tailored to your industry.
• Enable Our Solution Engineers and Field Teams: Conduct internal enablement, demos, and training sessions to help others leverage pre-built industry content.
• Be the Voice of the Field: Partner with Product, Industry Marketing, and Go-To-Market teams to ensure our solutions evolve based on real customer feedback and emerging industry trends.
• Support Strategic Customer Engagements: Join key pursuits as an industry subject matter expert to support discovery, demo strategy, and overall deal positioning.

Requirements

• Strong storytelling and presentation skills, with the ability to craft compelling customer narratives tied to business value.
• Proven ability to run thoughtful discovery sessions that uncover true customer needs.
• Confidence in presenting to C-level executives and guiding strategic conversations.
• Ability to collaborate effectively in a matrixed organization and lead through influence.
• Strong problem-solving skills, and a curiosity to understand the 'why' behind challenges and solutions.
• Passion for innovation and a drive to keep learning and improving.

Nice-to-haves

• Experience in pre-sales, solution engineering, or Salesforce implementation.
• Background in working with or within any of the following industries Manufacturing, Automotive, Energy & Utilities, or Retail & Consumer Goods.
• Experience building solution assets or participating in scale initiatives.
• Familiarity with Salesforce CRM/APEX coding, including certifications (preferred but not required).
• Salesforce Certifications.
• Experience with complex solution selling and/or ROI-based selling strategies.
• Successful Project Leadership in a highly matrixed organization to build collaboration & be a multiplier.
• Bachelor's degree or equivalent experience.

Benefits

• 401k
• 401k_matching
• dental_insurance
• health_insurance
• vision_insurance
• life_insurance
• disability_insurance
• paid_holidays
• unlimited_pto
• tuition_reimbursement
• professional_development
• employee_stock_purchase_plan
• performance_bonus
• sign_on_bonus