Lead, In-House Marketing

Hilton Grand Vacations • Peoria, AZ

18d

About The Position

The In-House Marketing Lead is responsible for assisting in the day-to-day activities of the In-House Marketing Department. Must be able to drive production for all In Department. Also responsible for ensuring compliance with established Team, Etc.). Also responsible for ensuring compliance with established policies, policies, procedures, and systems. When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Requirements

• One year of timeshare and customer service experience
• High School Diploma or Equivalent
• Concierge/TSW Enterprise Web based reporting
• Customer service and quality fundamentals
• MS Office

Nice To Haves

• Supervisory or management experience preferred

Responsibilities

• Assist with some training and the development of In-House Marketing staff.
• Sit in with the In-House Marketing Manager or Supervisor during performance appraisals, counseling, and coaching sessions.
• Help communicate and oversee the representative performance standards and penetration performance.
• Maintain site penetration above approved levels without generating guest complaints.
• Maintain gifting cost below approved or budgeted levels.
• Occasionally lead weekly meetings with all associates to address procedures, policies, issues, and programs in the presence of the In-House Marketing Manage or Supervisor.
• Assist with the weekly In-House reports and ensure completed reports are submitted to the In-House Marketing Manager/Director by set deadline.
• Maintain 100% Owner/Guest satisfaction by ensuring guests concerns are heard and needs are met.
• Support and work with the In-House Marketing Representatives on arrival/lead tracking; this includes ensuring daily, weekly, and monthly reporting is accurate in both Concierge and TSW or any other system that may apply.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED