Lead Implementation Ops - Majors West Team

PAYLOCITY CORPORATION•Meridian, ID

57m•Onsite

About The Position

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us! In-Office: This is a 100% in-office role based at our Meridian, ID location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours. This Lead Implementation Ops role will be responsible for providing coverage and support for the MST/PST time zones. Position Overview The Implementation Team Lead will provide coaching, mentoring and leadership to Implementation Consultants. The Team Lead will collaborate with the Consultants, to identify areas of success and provide feedback and coaching around areas of improvement, as well as offer praise and positive promotion of a job well done. The Team Lead will be instrumental in assisting the Implementation Managers, by providing regular updates around staff performance, client issues, actions to be taken to improve department, drive quality metrics and maintain implementation success. The Team Lead must be able to identify and effectively communicate gaps in training, performance deficit trends, and offer improvement solutions. They will ensure all critical aspects of implementation issues are met and resolved appropriately and be willing to respond to new client issues in a prompt, accurate and courteous manner.

Requirements

Minimum two years’ experience in an Implementation role required
Must have a complete understanding of Paylocity’s implementation standards, policies, and procedures
Proficiency in MS office
Mentor/coach peers to success by providing timely coaching, feedback, and training that results in improved performance
Organization – We work in a matrix environment meaning that you will be working with more than one consultant in different project phases (i.e., start up, configuration, production).
Expert project management skills, the ability to manage multiple projects and effectively prioritize, while delivering within deadlines is essential
Excellent communication skills - understands and can adapt to the differences in communication styles to influence and drive results
Research and troubleshoot complex problems, combined with the ability to cultivate compassion, and effectively de-escalate client conflict, for a mutually beneficial solution
Leverage data, available insights, and analytics to drive performance & decision making
Collaborate in a team environment - can lead client/team meetings, while promoting inclusion and diversity
Adaptable and flexible, with the ability to manage change successfully, and pivot when necessary
Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.

Nice To Haves

Bachelor’s degree or an equivalent combination of education and experience preferred

Responsibilities

Supervise operations for their designated team
Supervise the work of their assigned group on a day-to-day basis, which may include delegation of work assignments to various team members
Provide support, coaching and development of new and existing team members
Facilitate communication and expectations through regularly occurring meetings, 1:1s or team huddles
Provide input and recommendations to managers in the areas of performance management, promotional opportunities, employee terminations and performance issues. Manager will collaborate with TL and define next steps/action.
Develop and collaborate with management on best practices and ways to improve the team’s performance
Troubleshoot escalated client/departmental issues and offer client solutions that align to both satisfaction and organizational direction (tiered approach)
Accountability to meet defined KPIs
Act as primary contact for new hires and partner with ISA Team and L&D to make recommendations for supplemental training for all team members
Use functional and technical knowledge to assist team members
Assist in answering client overflow calls
Mentor/coach peers as needed