Lead Implementation Consultant

Attentive

15h•$110,000 - $135,000

About The Position

Attentive® is the AI marketing platform for 1:1 personalization redefining the way brands and people connect. We’re the only marketing platform that combines powerful technology with human expertise to build authentic customer relationships. By unifying SMS, RCS, email, and push notifications, our AI-powered personalization engine delivers bespoke experiences that drive performance, revenue, and loyalty through real-time behavioral insights. Recognized as the #1 provider in SMS Marketing by G2, Attentive partners with more than 8,000 customers across 70+ industries. Leading global brands like Crate and Barrel, Urban Outfitters, and Carter’s work with us to enable billions of interactions that power tens of billions in revenue for our customers. With a distributed global workforce and employee hubs in New York City, San Francisco, London, and Sydney, Attentive’s team has been consistently recognized for its performance and culture. We’re proud to be included in Deloitte’s Fast 500 (four years running!), LinkedIn’s Top Startups, Forbes’ Cloud 100 (five years running!), Inc.’s Best Workplaces, and the Human Rights Campaign Foundation's Corporate Equality Index! About the Role Our email product is seeing rapid adoption and has seen significant YoY growth of customers using Attentive Email for both triggered email and full ESP capabilities. We are looking for a driven candidate to join our Customer Success organization as anImplementation Consultant on our Email team. You will launch and manage a book of business for Enterprise email customers and will work with internal teams, such as engineering, sales, marketing, product, and design, to shape the growth of our email product and deliver customer results. The role requires you to embrace the exciting, fast-moving, highly varied, and challenging (in a good way) environment within the Customer Success team. You will work cross-functionally to get answers, solve problems, and keep things moving in the right direction for new email customers. You will have the latitude and autonomy to navigate the technical and strategic aspects of your relationship with the customer and be trusted to represent Attentive and our unwavering pursuit of best-in-class customer management.

Requirements

4+ years of experience supporting clients in a technical nature (Implementation, Sales Engineering, Solutions Architect, etc.) required
Experience with an ESP, CDP, etc. is required
Strong background in project management and navigating complex tech stacks
Experience managing complex ESP migrations
Comfortable learning new software (for design, data management, and internal tools)
Creativity in expanding product rollouts and vision for a product roadmap
Passion, drive and the desire to be a part of a growing team that makes a difference for both the company and our clients
Thrive in a fast paced, innovative work environment
Extremely detail oriented and organized
Passionate about personally bringing innovative products to market

Responsibilities

Onboard customers to Attentive’s email product by learning customer goals, formulating and executing on a launch strategy, and growing a strong customer relationship
Project manage email migrations that may involve a number of stakeholders & multiple work streams to ensure success
Develop and implement solutions to complex customer problems using the Attentive suite of tools
Collaborate closely with our Account Executives, Sales Engineers, Technical Account Managers, Deliverability experts, and Customer Success team to deliver the ideal customer onboarding experience
Translate customer feedback into specific product requirements
Work cross-functionally with Product, Product Marketing, and Enablement to inform the product strategy and roll out best practices for using Attentive’s email solutions
Present to internal teams and Attentive executives on the goals and progress of the email products’ usage and results