Lead II Accounts Receivable

Staples Inc. • Framingham, MA

8d

About The Position

Staples is business to business, you're what binds us together
Our talented finance team partners with every area of the business to drive results and provide financial expertise. We are passionate about analyzing and interpreting information to assess performance and provide guidance. Our team serves as a true partner and advisor to all our business leaders; working with them to accelerate the company’s profitability and growth.
What you'll be doing
Supervise and guide a team of Accounts Receivable Analysts and Specialists, managing a portfolio of $500M+ in past due accounts.
Maintain and reconcile the accounts receivable ledger to ensure accurate and timely receipt of payments, minimizing company losses.
Monitor team performance to achieve cash collection and delinquency goals, and ensure follow-up inquiries are addressed promptly for a positive customer experience.
Negotiate with past due accounts to resolve payment issues, and minimize bad debt write-offs while maximizing cash receipts.
Ensure compliance with company policies during collections activities, and generate insightful reports for management review.
Establish and enforce quality control standards, and lead root cause analysis on customer issues to drive process improvements.
Collaborate with internal Staples teams and customers’ senior Accounts Payable and Finance roles on complex account setups and escalations.
Identify and implement enhanced processes for more effective collections.
Directly impact the company’s cash flow, financial stability, and influence managerial decision-making through effective collections strategies.
Continuously seek innovative solutions to accounts receivable challenges and adapt to evolving business needs.

Requirements

• Proven ability to meet cash collected goals, improve DSO, and achieve delinquency and bad debt write-off targets.
• Strong verbal and written communication skills, especially when engaging with senior external customers in Accounts Payable and Finance.
• Demonstrated leadership experience, fostering a collaborative and productive team environment.
• Expertise in accounts receivable, collections, account reconciliations, and problem solving.
• Broad ERP experience (Oracle, SAP, etc.) and intermediate to advanced Excel skills.
• Customer-focused approach and strong relationship-building abilities.
• Bachelor’s Degree in Business Management or equivalent work experience
• 5+ years of experience in B2B Accounts Receivable, Credit, and Collections
• 3-5 years of leadership experience.
• Knowledge of high-volume collections and billing procedures.

Responsibilities

• Supervise and guide a team of Accounts Receivable Analysts and Specialists, managing a portfolio of $500M+ in past due accounts.
• Maintain and reconcile the accounts receivable ledger to ensure accurate and timely receipt of payments, minimizing company losses.
• Monitor team performance to achieve cash collection and delinquency goals, and ensure follow-up inquiries are addressed promptly for a positive customer experience.
• Negotiate with past due accounts to resolve payment issues, and minimize bad debt write-offs while maximizing cash receipts.
• Ensure compliance with company policies during collections activities, and generate insightful reports for management review.
• Establish and enforce quality control standards, and lead root cause analysis on customer issues to drive process improvements.
• Collaborate with internal Staples teams and customers’ senior Accounts Payable and Finance roles on complex account setups and escalations.
• Identify and implement enhanced processes for more effective collections.
• Directly impact the company’s cash flow, financial stability, and influence managerial decision-making through effective collections strategies.
• Continuously seek innovative solutions to accounts receivable challenges and adapt to evolving business needs.

Benefits

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level