Lead HVAC Service Technician

Forge•Newton, MA

About The Position

What You Will Do: Deliver Outstanding Customer Service: Listen to homeowner concerns with genuine care and offer multiple solutions to resolve HVAC issues. Thoughtfully and transparently answer customer questions, helping them find the best solutions without pressure. Perform High-Quality Service Work: Diagnose, install, repair, and maintain HVAC systems, including air-to-air heat pumps, mini splits and gas systems. Inspect HVAC systems for potential issues and perform routine maintenance to prevent future problems. Lead and Mentor the Team: Act as a role model for reliability, professionalism and our standard of service. Foster a positive and collaborative team environment. Mentor and train team members, creating pathways for growth within the company. Safety, Organization & Documentation: You will ensure site safety and compliance with codes. You’ll keep an assigned company vehicle organized, clean, and stocked and will maintain project and customer documentation. You will also be expected to be professional and prompt in your communication with office project coordinators, warehouse staff and other peers/colleagues. Your Qualifications Significant experience in the residential HVAC field, as both an installer and servicing equipment, including ductless and ducted systems. Experience with air-to-air heat pumps and all gas systems (boilers & furnaces) required. Experience with oil systems is a plus, but not required. A comprehensive understanding of HVAC equipment, installation, repair, air flow and system design. Proven ability to work independently in a field service role. Experience training junior technicians. EPA 608 Certification. Able to work in attics and small spaces, lift 50+ pounds, stand, bend, stoop, reach, climb ladders, etc. Valid driver's license. Available to work full-time with flexibility to work after hours if needed. Authorized to work in the U.S. Why Choose Forge? Career Growth: We believe in growth and promoting from within. Your dedication, skills and leadership can lead to fast advancement and we will support you in that growth. Competitive Compensation: Your expertise is valued. We offer competitive pay, company stock options, potential bonuses and a clear understanding of how to reach your next pay increase. Paid Time Off: We work hard at Forge but also believe you need time with your family and/or friends to recharge. We offer paid holidays, vacation and sick time, as well as PTO increases based on factors like tenure or advancement. Employee Benefits: Enjoy a comprehensive benefits plan, including health and dental insurance with generous employer contributions, , a generous 401k match, mileage coverage, phone data stipends, and more. Additional Information Forge is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. This role will receive a competitive salary + benefits + equity package. We have an outstanding culture of intelligent, hard-working, and creative individuals, and many opportunities for professional growth and development. A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background and experience. Final offer amounts may vary from the amounts listed in this posting.

Requirements

Significant experience in the residential HVAC field, as both an installer and servicing equipment, including ductless and ducted systems.
Experience with air-to-air heat pumps and all gas systems (boilers & furnaces) required.
A comprehensive understanding of HVAC equipment, installation, repair, air flow and system design.
Proven ability to work independently in a field service role.
Experience training junior technicians.
EPA 608 Certification.
Able to work in attics and small spaces, lift 50+ pounds, stand, bend, stoop, reach, climb ladders, etc.
Valid driver's license.
Available to work full-time with flexibility to work after hours if needed.
Authorized to work in the U.S.

Nice To Haves

Experience with oil systems is a plus, but not required.

Responsibilities

Deliver Outstanding Customer Service: Listen to homeowner concerns with genuine care and offer multiple solutions to resolve HVAC issues. Thoughtfully and transparently answer customer questions, helping them find the best solutions without pressure.
Perform High-Quality Service Work: Diagnose, install, repair, and maintain HVAC systems, including air-to-air heat pumps, mini splits and gas systems. Inspect HVAC systems for potential issues and perform routine maintenance to prevent future problems.
Lead and Mentor the Team: Act as a role model for reliability, professionalism and our standard of service. Foster a positive and collaborative team environment. Mentor and train team members, creating pathways for growth within the company.
Safety, Organization & Documentation: You will ensure site safety and compliance with codes. You’ll keep an assigned company vehicle organized, clean, and stocked and will maintain project and customer documentation. You will also be expected to be professional and prompt in your communication with office project coordinators, warehouse staff and other peers/colleagues.

Benefits

Career Growth: We believe in growth and promoting from within. Your dedication, skills and leadership can lead to fast advancement and we will support you in that growth.
Competitive Compensation: Your expertise is valued. We offer competitive pay, company stock options, potential bonuses and a clear understanding of how to reach your next pay increase.
Paid Time Off: We work hard at Forge but also believe you need time with your family and/or friends to recharge. We offer paid holidays, vacation and sick time, as well as PTO increases based on factors like tenure or advancement.
Employee Benefits: Enjoy a comprehensive benefits plan, including health and dental insurance with generous employer contributions, , a generous 401k match, mileage coverage, phone data stipends, and more.

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