Lead HVAC/R Technician

K&D Factory Service • Carlisle, PA

11d • Onsite

About The Position

We’re seeking a Lead Commercial Service Technician with deep expertise in commercial refrigeration to take charge of field operations, mentor junior techs, and serve as a frontline ambassador for our brand. This is a leadership role for a seasoned professional who thrives on solving complex technical challenges, delivering outstanding customer service, and driving operational excellence.

Requirements

• Minimum 5 years of hands-on experience in commercial refrigeration and HVAC repair
• Proven ability to lead service calls independently and manage customer relationships
• Strong electrical, mechanical, and electronic troubleshooting skills
• Excellent communication and interpersonal abilities
• Professional appearance and commitment to excellence
• Completion of a successful background check and drug screen.
• Must be at least 18 years of age
• Driving record must align with our safety standards

Nice To Haves

• Experience with hot-side equipment and food/beverage systems preferred
• CFESA certification and EPA Universal Certification
• Computer literacy and comfort with service management platforms

Responsibilities

• Lead and execute service calls for commercial refrigeration systems, including reach-in/walk-in coolers and freezers, ice machines, and prep equipment
• Serve as a technical authority, guiding diagnostics and repairs with precision and efficiency
• Mentor and support junior technicians through hands-on training and field coaching
• Represent the company with professionalism and integrity in all customer interactions
• Coordinate with dispatch, sales, and management to ensure seamless service delivery
• Provide prompt and accurate quotes for suggested repairs and/replacements
• Identify growth opportunities within existing accounts and contribute to customer retention
• Maintain service vehicle and manage parts inventory with accountability
• Participate in on-call rotation and respond to emergency service needs
• Document service activities and ensure compliance with company standards
• Champion safety, quality, and continuous improvement

Benefits

• Competitive hourly pay + monthly technician bonus program
• Overtime and double time for on-call work
• Paid time off + holiday pay
• Health, dental & vision insurance
• Company-paid life and disability insurance
• 401(k) with company match
• Fully stocked company service truck, phone, tablet, and uniforms
• Ongoing paid training through CFESA and manufacturers
• Enjoy the benefits of our Town Shares program, giving you the opportunity to share in the long-term financial success of our company as you grow with us!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees