Bilingual Lead Human Services Worker

Community Partners in Action • Hartford, CT

4d • $23

About The Position

One of the oldest organizations of its kind in the country, Community Partners in Action (CPA) was founded nearly 150 years ago to champion criminal justice reform and advocate for preserving the dignity of those in and out of prison. Through our programs that include reentry and housing, youth initiatives, a nationally recognized Prison Arts Program, and holistic alternatives to incarceration, we provide a long-term impact that positively transforms individuals and society at large. Annually serving nearly 7,000 individuals throughout Connecticut, our work is possible due to partnerships with and support from individuals, government, private funders, organizations, and businesses.
CPA launched our BEDI (Belonging, Equity, Diversity, and Inclusion) Journey in June 2020. Led by a task force that includes board members, our executive leadership team, program managers and staff who act as BEDI Ambassadors from each of our programs, WE ARE COMMITTED to building and maintaining an inclusive, equitable workplace and COMPELLED to have a constructive impact on criminal justice reform in CT that ends racial inequities and ensures the humanity and dignity of those interacting with the system. Read more about our BEDI journey at Our Commitment to Belonging, Equity, Diversity and Inclusion - CPA (cpa-ct.org)
The Hartford Transitional House (HTH) provides men with a supervised structured, residential environment that is safe and supportive. HTH is a stable atmosphere that enhances the efforts of the residents and staff to effect positive changes in resident’s behavior and decision making. The program promotes responsibility and accountability while reinforcing the values of tolerance, respect, cooperation, and concern during the men’s stay, while meeting the needs of the referral source.

Requirements

• The ideal candidate will have a High School diploma/GED, associate or bachelor’s degree with three years of experience in human services; residential experience preferred.
• At least one year of experience supervising staff.
• Experience with justice involved clients with substance abuse, mental health or other behavior issues is also desirable.
• Ability to interact with multi-cultural populations; crisis management skills; shares the belief that people can change and individuals in need deserve quality services and an opportunity for recovery.
• Demonstrates trauma informed approaches and cultural responsiveness, models pro-social behavior.
• Must have a valid CT driver’s license and reliable transportation.
• Ability to work weekends, holidays and additional hours as needed.
• Bilingual ability (Spanish/English) desired.

Responsibilities

• Commits to agency mission and program goals.
• Promote a culture of respect, empathy, mutual support, belonging and work to eliminate any unconscious bias or discrimination in our beliefs, rules and systems.
• Assists with orientation and training of new staff.
• In the absence of the Residential Manager, assumes the operational responsibilities of the program, including staff oversight.
• Relieves shift staff for breaks. Supervise and monitor resident activities in compliance with program policies, including morning wake-up and completion of resident chores. Ensure a safe and secure environment for all utilizing appropriate de-escalation and behavior motivation techniques.
• Serves as an advocate for all participants encouraging program participation and accountability.
• Proactively acts as a mediator when necessary to effectively resolve resident conflicts in a solution focused manner.
• Maintains professional boundaries with residents, staff, volunteers, family members/visitors and providers at all times.
• Serves as positive role model following program guidelines for professional conduct and code of ethics and maintain a professional image at all times when interacting with supervisors, staff, residents and visitors, or answering phones.
• Assists with meeting resident needs as necessary and appropriate.
• Possesses knowledge of and implements all agency/program policies and procedures governing facility operations including:
• Key Controls
• Hourly Rounds
• Perimeter Searches
• Random Room Searches
• Monitoring of client locations and visitors
• Emergency Procedures
• Inspections
• Completes and/or ensures all Incident Reports are accurate and timely.
• Maintains shift log indicating incidents that occur, immediately reporting all incidents to Program Manager, Residential Manager or to on-call personnel. As required, complete incident reports.
• Ensure all visitors have proper identification prior to entering the facility.
• Searches all bags brought in or out of the facility, conducting pat and pocket searches on residential clients each time they enter the facility, unless escorted by staff.
• Conducts client intake/admission and orientation after hours.
• Conducts random drug testing and breathalyzers.
• Completes all necessary documentation accurately and in a timely manner.
• Must be familiar with universal precautions and related issues including risk of communicable diseases.
• Remains constantly alert during all shifts for any situation that may jeopardize the safety of residents, staff, visitors and/or the community.
• Engages in all staff meetings and trainings offered to enhance professional development (required/non-required).
• Performs all other duties as required.

Benefits

• A culture of belonging, equity, diversity and inclusion for all employees
• Medical and Dental insurance through Cigna
• 401k Eligibility after 60 Days of Employment
• Life Insurance, Short- and Long-Term Disability at NO cost to you
• Generous Vacation, Personal, and Sick Time
• 13 Paid Holidays
• A commitment to employee health & wellness
• The opportunity to make a difference and be a part of a team dedicated to systemic change and criminal justice reform

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED