Lead, Human Experience Partner

Southern Illinois Healthcare•Crowley, LA

About The Position

Reporting to the Director of Human Experience & Development, the Human Experience Partner Lead is a strategic extension of SIH’s Culture and Experience leadership, playing a pivotal role in aligning systemwide experience strategies with actionable insights and enterprise-wide improvement. Serving as a higher-level resource and thought partner, the Human Experience Partner Lead provides expert-level interpretation of experience data and consults directly with senior leaders, committees, and site teams to shape priorities, annual goals, and sustained performance. While not a people manager, this position sets the standard for Human Experience Partner work—modeling strategic thinking, data fluency, and field engagement. The Lead acts as the system gatekeeper of the enterprise survey platform and drives deep integration of experience-related data into decision-making processes. Through high-level coaching, collaboration, and hands-on partnership, the Human Experience Partner Lead helps elevate the capabilities of the broader team and ensures SIH maintains a consistent, evidence-based focus on human experience across all domains of care and service.

Requirements

Bachelor’s degree in healthcare, business, organizational development, human services, or related field required
Minimum of 3 years of experience in human experience, patient engagement, quality, or organizational culture work
Demonstrated expertise in interpreting and applying survey and experience data to inform strategy
Exceptional written, verbal, and interpersonal communication skills
Strong analytical mindset and comfort with data platforms and reporting tools
Intermittent hand manipulation required
Intermittent lifting and carrying of 50 lbs.

Nice To Haves

Experience facilitating cross-functional discussions and presenting to leadership preferred

Responsibilities

Strategic Consultation & Leadership Support
Serve as a trusted advisor to the Director of Human Experience & Development, helping shape strategy, priorities, and initiatives across the system
Partner with hospital and/or clinic leaders during annual goal-setting to provide evidence-based recommendations rooted in trends, benchmarking, and strategic opportunities
Represent the HX team in strategic planning meetings, high-level discussions, and special initiatives as requested
Participate in Patient Experience Committee and system experience initiatives, contributing insights, updates, and follow-through support
Champion SIH’s values through visible leadership, field presence, and culture-building efforts at all levels of the organization
Survey Data Stewardship & Analytics Expertise
Serve as the primary owner of the organization’s enterprise survey platform, ensuring data accuracy, system configuration, access management, and alignment across all experience-related feedback channels.
Provide in-depth training and guidance to other HX Partners on interpreting dashboards, identifying trends, and applying insights to action planning
Develop and deliver strategic reports and presentations that communicate key findings, priorities, and opportunities to executive and departmental leaders
Training, Coaching, & Peer Development
Support the professional development of HX Partners by modeling best practices and providing coaching around data interpretation, field coaching, and relationship-building
Lead internal development sessions for the HX Partner group to enhance skills, increase consistency, and advance the impact of the team
Deliver higher-level trainings on data storytelling, advanced service recovery, and culture transformation as needed
Cross-functional Collaboration & Integration
Collaborate with Human Resources Business Partners, Nursing & Med Group Leadership, and Operational Directors to integrate human experience goals into broader engagement, safety, and quality initiatives
Partner with the survey vendor and internal IT/data teams to optimize reporting functionality and troubleshoot platform issues
Systemwide Alignment & Accountability
Ensure experience initiatives across departments are aligned with SIH’s organizational values, strategic plan, and experience mission
Monitor department progress against goals and proactively escalate barriers, resource gaps, or misalignments to leadership
Provide continuity and thought leadership during transitions, turnover, or expansion of experience-related roles and functions