Lead HR Edge Ops

PAYLOCITY CORPORATION•Town of Pittsford, NY

4d•$59,600 - $95,000•Onsite

About The Position

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us! In-Office: This is a 100% in-office role based at our Rochester, NY location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours. Position Overview: HR Edge Team Lead is responsible for leading a team of HRAM who service our Mid-market Clients. This is done by helping them elevate their HR practices through providing professional HR guidance, identifying technical expertise support for the Client from the Client Service team, and introducing new products/services to the Client that may help with the management of the employee life cycle. This team is responsible for making recommendations to Clients regarding benefits, compensation, employee relations, recruitment, training and development, and information systems. Reports to HR Client Manager.

Requirements

Minimum of 5 years of progressive HR Generalist experience dealing with a broad range of HR related topics
Minimum of 2 years of Leadership experience required OR a combination of HR and leadership experience
Bachelor’s degree with a focus on Human Resources, Business Administration/Management, or related field required
Proficiency with Microsoft Office Programs
Advanced problem-solving and analytical skills
Excellent communication and relationship building skills

Nice To Haves

PHR or SHRM-CP certification preferred
Experience in Shared Services call center environment is preferred
Experience working with Paylocity products and/or HCM system a plus

Responsibilities

Provides leadership to the HR Edge Service Team by creating and maintaining collaborative teams focused on effective, high quality client service.
Respond timely and accurately to escalated or complex Client inquiries and process requests, according to established standards with attention to style, tone, and manner of communication. Client requests are received and monitored through the automated phone system and email.
Serves a vital role in coaching the team and being the escalation point for complex incidents.
Analyze reports and data daily. Report out to leadership team on team metrics and recommend improvements including changes in process, additional training for staff, etc. where needed.
Manage workflow and projects of HR Edge Team
Provide training, coaching and direction to the team; lead performance discussions.
Maintain staff schedules and time off requests. Ensures appropriate coverage to service the client.
Communicates important information on new/updated processes and procedures to staff.
Conduct analysis of issues that are escalated to determine knowledge gaps and training needs
Monitors for productivity and quality client service.
Develop appropriate recommendations and advice for Clients regarding employee relations, disciplinary action, operations, and performance matters.
Provide ongoing Client support with the use of diagnostic skills to identify root cause of Client issues, develop solutions and recommend appropriate action to prevent recurrence of problem.
Assists Clients with resolution of employee issues pertaining to leaves of absence, workers' compensation, and disability accommodations.
Promotes Paylocity products and services to fulfill ongoing Client requests.
Acts as liaison with Paylocity support teams to facilitate resolution of Client issues regarding payroll and human resources products.
Builds strong Client relationships and provides quality service in an effort to retain Client base.
Maintains knowledge of trends and changes in Human Resources legislation, and conveys local, state, and federal laws to Clients to maintain compliance.
Performs other duties and projects as needed by the Client Service leadership team.