Lead Housing Program Assistant

United Way • Greeley, CO

23h • $18 - $21 • Onsite

About The Position

The Housing Navigation Center (HNC) is a physical location where those experiencing homelessness receive support to regain housing and those at risk of homelessness are prevented from losing their housing. As part of Weld’s Way Home, Weld County’s initiative to address and prevent homelessness, the HNC provides clear access to housing services ranging from homelessness prevention to overnight shelter. This position oversees two Housing Program Assistant positions. Additionally, the Lead Housing Program Assistant is responsible for brokering community housing solution resources with guests, conducting assessments, general administrative tasks, and maintaining cleanliness of the Center. The position maintains professional relationships and clear communication with guests receiving services and community agencies providing services. The position requires regular direct services and careful documentation in the Homeless Management Information System (HMIS) to track guest progress, with the goal of securing permanent housing.

Requirements

• Self-motivated; proven excellent performance standards and quality of work
• Excellent customer service and phone skills
• Effective interpersonal communication skills including one-on-one conversations
• Satisfactory written communications
• Organizational skills, detail-oriented, attention to deadlines
• Ability to multi-task with constantly changing priorities and excellent follow-through
• Ability to work independently and as a team player
• Charting case notes
• Familiarity with Homeless Management Information System (HMIS), or comparable data tracking tool
• Associates Degree or 2 years’ equivalent experience

Nice To Haves

• Bi-lingual English/Spanish preferred

Responsibilities

• Leadership & Supervision
• Supervise, support, and lead the Housing Program Assistant team.
• Ensure Housing Program Assistant posts at both the Day Shelter and HNC front desks are fully operational.
• Provide backup coverage for both front desks as needed (vacancies, vacations, illness, breaks, etc).
• Service Delivery & Guest Support
• Apply Housing First, trauma‑informed care, person‑centered, and culturally competent practices in all interactions with guests.
• Greet guests upon arrival at the Housing Navigation Center (HNC), ensure sign‑in procedures are followed, and connect guests to appropriate services, referrals, and appointments.
• Assist Housing Program Assistants with guest intakes, program enrollments in HMIS, and Current Living Situation (CLS) assessments.
• De‑escalate conflicts, provide redirection, and issue bans when necessary to maintain a safe environment.
• Work collaboratively with partner agencies operating within the Housing Navigation Center.
• Daily Operations & Quality Control
• Oversee the daily operations task lists for both the HNC and Day Shelter binders; conduct random checks, document completion, sign off, and archive materials for review by the Assistant Director.
• Ensure daily services and interactions are accurately documented and entered into HMIS.
• Maintain compliance with agency, state, and federal documentation requirements.
• Monitor the day shelter to ensure appropriate use of space and access to services.
• Maintain the cleanliness, organization, and professional appearance of the Housing Navigation Center; coordinate cleaning responsibilities between Housing Program Assistants and the Lead Housing Program Assistant.
• Perform routine administrative tasks essential to daily operations.
• Coordination & Collaboration
• Participate in regular meetings to promote consistent service delivery and strong coordination across departments.
• Support general HNC operations as needed, including occasional evening hours for the overnight shelter and potential weekend coverage during extreme weather or expanded day‑shelter operations.
• United Way of Weld County
• Support and promote the mission, values, goals and objectives of United Way, including representing United Way in professional organizations and the community (as assigned).
• Support fundraising efforts of United Way and activities that support United Way.
• Support United Way annual events, disaster response, and other activities as assigned.
• Participate in staff meetings and in service opportunities.
• Contribute to organizational promotions including writing promotional copy, proofreading informational and campaign materials, participation in outreach, etc.
• Other duties as assigned.

Benefits

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• medical, FSA, dental, vision, and optional plans through Aflac Insurance
• employer covered life/accidental insurance
• mental health assistance
• employee assistance program counseling services
• virtual therapy counseling services
• 13 paid annual holidays
• vacation leave that accrues at 160 hours per year starting after three months of employment
• sick leave
• short term disability leave
• parental leave
• 401(k) plan is open to all employees after one year
• Downtown Greeley parking permit
• professional development and education opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree