Lead Housing Monitor-Norman (5085)

THE SALVATION ARMY•Norman, OK

1d•Onsite

About The Position

Serves as lead worker to shelter staff by assisting the Residential Services Manager in monitoring the day-to-day routine operations work such as general guest intake, recordkeeping, and security; accepts and processes guests staying in shelter overnight; monitors the activity of guests on an assigned shift ensuring safety, security and compliance to house rules; maintains accurate and complete records and logs containing pertinent information; ensures that shelter is maintained in a neat and proper order. May be on call during certain shifts. Shelter Monitor Duties (70%) Ensures that all rooms are in proper order before arrival of guests; checks fire equipment and ensures proper working order. Checks guests into the shelter; prepares and monitors client intake entries; prepares resident roster and maintains guest records. Distributes towels, linens, and personal hygiene items; secures and distributes guest medications as required. Obtains guest signature on forms as well as shelter rules and regulations. Monitors the activities of the shelter guests ensuring safety and compliance with house rules; checks the security of all windows and doors; monitors cameras and makes periodic rounds of entire facility; records any unique situations occurring on assigned shift. Responds to emergencies in a calm manner and initiates appropriate corrective actions in accordance with established policies and procedures. Completes required paperwork representing guest intake for the day; inputs data into the computer to maintain computer records and generate guest lists. Assigns housekeeping and other tasks to residents; ensures that guests perform assigned shelter duties in the proper manner; ensures compliance with house rules. Answers telephone and responds to questions regarding the shelter operations. Wakes up shelter guests at designated time and instructs them to collect their sheets; ensures that all guests are out of the shelter by the designated time. Collects and washes all dirty towels and sheets. Cleans, sweeps, and mops the guest rooms as check outs occur. Other Responsibilities (30%): Assumes additional supervisory responsibilities in the absence of the shelter manager. Serves as backup to Kitchen Assistant. Trains new monitors on intake procedures, HMIS, paperwork and other duties. Rotates on-call duties with Residential Services Manager, escalating calls as necessary to Manager as needed. Creates schedules for staff, ensuring that coverage levels are always appropriate. Monitors dining room during guest/community meals. Directs guests to Case Managers for the appropriate agencies for their special needs. Perform other duties as assigned.

Requirements

High school diploma or G.E.D. and two years’ experience performing security or social service work preferred, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
Driver’s License
Ability to perform combinations of sitting, standing, and walking on a frequent change basis.
Distance of travel is usually within the same building.
Limited amount of physical effort required associated with walking, standing, lifting, and carrying light objects (less than 25 lbs.) 5-10% of work time.

Nice To Haves

Preference will be given to applicants with two years or more experience working as a Shelter Monitor in a Salvation Army shelter.

Responsibilities

Ensures that all rooms are in proper order before arrival of guests
Checks fire equipment and ensures proper working order
Checks guests into the shelter
Prepares and monitors client intake entries
Prepares resident roster and maintains guest records
Distributes towels, linens, and personal hygiene items
Secures and distributes guest medications as required
Obtains guest signature on forms as well as shelter rules and regulations
Monitors the activities of the shelter guests ensuring safety and compliance with house rules
Checks the security of all windows and doors
Monitors cameras and makes periodic rounds of entire facility
Records any unique situations occurring on assigned shift
Responds to emergencies in a calm manner and initiates appropriate corrective actions in accordance with established policies and procedures
Completes required paperwork representing guest intake for the day
Inputs data into the computer to maintain computer records and generate guest lists
Assigns housekeeping and other tasks to residents
Ensures that guests perform assigned shelter duties in the proper manner
Ensures compliance with house rules
Answers telephone and responds to questions regarding the shelter operations
Wakes up shelter guests at designated time and instructs them to collect their sheets
Ensures that all guests are out of the shelter by the designated time
Collects and washes all dirty towels and sheets
Cleans, sweeps, and mops the guest rooms as check outs occur
Assumes additional supervisory responsibilities in the absence of the shelter manager
Serves as backup to Kitchen Assistant
Trains new monitors on intake procedures, HMIS, paperwork and other duties
Rotates on-call duties with Residential Services Manager, escalating calls as necessary to Manager as needed
Creates schedules for staff, ensuring that coverage levels are always appropriate
Monitors dining room during guest/community meals
Directs guests to Case Managers for the appropriate agencies for their special needs
Perform other duties as assigned