Lead Housing Assignment Clerk

Purdue University • West Lafayette, IN

396d

About The Position

The Lead Housing Assignment Clerk at Purdue University is responsible for managing housing-related financial issues and supporting students in their housing experience across the West Lafayette and Indianapolis campuses. This role involves auditing housing records, serving as a liaison for facilities, and managing housing contracts, all while ensuring a positive living and learning environment for students. The position requires strong attention to detail, student advocacy, and collaboration across departments to effectively address student needs and concerns.

Requirements

• High school diploma/GED and four years of work-related experience.
• Equivalent combination of education and experience, preferably in customer service or training.
• Strong organizational, time management and decision-making skills.
• Excellent written and verbal communication skills.
• Understanding of interpersonal and intercultural relations.
• Ability to work independently and as part of a team.
• Strong attention to detail and accuracy.
• Proficiency in using a housing management system and other relevant software.
• Ability to work effectively with individuals from different viewpoints and backgrounds.
• Ability to multi-task and work within deadlines with strong attention to detail.
• Ability to lift and carry up to ten pounds frequently, and up to twenty pounds occasionally.

Responsibilities

• Manage student accounts with past-due housing and meal plan charges.
• Institute collection processes as needed.
• Work closely with the Bursar's Office to conduct comprehensive reviews of housing and meal plan charges.
• Address and resolve inquiries and disputes from students and parents.
• Interact with individuals to address questions and concerns related to discounts, damage charges, and other housing and meal plan issues.
• Monitor and coordinate resources and timelines.
• Assist with the student contract appeals process, including reviewing appeal submissions, creating documentation, scheduling reviews, and proofing judgments and financial adjustments.

Benefits

• Retirement Eligibility: Non-exempt Defined Contribution Plan
• FLSA: Non-Exempt (Eligible For Overtime)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: High school or GED