Lead Housekeeper (Full Time)
About The Position
Summary: Supervises, trains and inspects the performance of assigned housekeeping staff to ensure all procedures are completed to unit's standards. Assists where necessary to ensure optimum service to guests. Essential Duties and Responsibilities: Provides quality service to customers by providing one-on-one attention to detail. Ensures assigned staff have reported to work and clocked in properly; documents late or absent employees. Resolves internal/external guest complaints to ensure guest satisfaction. Documents call offs, and replaces for any shift. Coordinates assigned staff breaks. Prepares and distributes assignment sheets to staff and reviews priorities. Communicates additions or changes to the assignment sheets as they arise throughout the shift. Assigns designated keys, radios and beepers to assigned staff. Maintains accurate record of such assignments and ensure security of keys. Checks all equipment used by staff for proper supplies, neatness, cleanliness and mechanical problems. Instructs designated personnel to correct deficiencies. Inspects areas to confirm cleaning standards have been met. Assists staff to ensure highest standards of cleanliness and service. Conducts staff training as assigned. Contributes to the team; exhibits professionalism with customers, fellow employees and others. Performs other duties as assigned.
Requirements
- 1-2 years of experience required.
Responsibilities
- Provides quality service to customers by providing one-on-one attention to detail.
- Ensures assigned staff have reported to work and clocked in properly; documents late or absent employees.
- Resolves internal/external guest complaints to ensure guest satisfaction.
- Documents call offs, and replaces for any shift.
- Coordinates assigned staff breaks.
- Prepares and distributes assignment sheets to staff and reviews priorities.
- Communicates additions or changes to the assignment sheets as they arise throughout the shift.
- Assigns designated keys, radios and beepers to assigned staff.
- Maintains accurate record of such assignments and ensure security of keys.
- Checks all equipment used by staff for proper supplies, neatness, cleanliness and mechanical problems.
- Instructs designated personnel to correct deficiencies.
- Inspects areas to confirm cleaning standards have been met.
- Assists staff to ensure highest standards of cleanliness and service.
- Conducts staff training as assigned.
- Contributes to the team; exhibits professionalism with customers, fellow employees and others.
- Performs other duties as assigned.
Benefits
- Retirement Plan
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identify Theft Protection
- Pet Insurance
- Critical Illness Insurance
- Accident Insurance
- Hospital Indemnity Insurance
- Legal Services
- Choice Auto and Home Program
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
