LEAD HOUSEKEEPER (FULL TIME)

Compass Group • Columbia, MD

121d • $19 - $20

About The Position

TouchPoint is hiring immediately for a full-time Lead Housekeeper position at Ascension St Agnes Columbia. The role involves supervising, training, and inspecting the performance of assigned housekeeping staff to ensure all procedures are completed to the unit's standards. The Lead Housekeeper will assist where necessary to ensure optimum service to guests and will be responsible for maintaining high standards of cleanliness and service in the facility.

Requirements

• Must be computer savvy.
• Must have a hospital or medical facility cleaning background.

Responsibilities

• Supervises, trains, and inspects the performance of assigned housekeeping staff.
• Provides quality service to customers by offering one-on-one attention to detail.
• Ensures assigned staff have reported to work and clocked in properly; documents late or absent employees.
• Resolves internal/external guest complaints to ensure guest satisfaction.
• Documents call offs and replaces for any shift.
• Coordinates assigned staff breaks.
• Prepares and distributes assignment sheets to staff and reviews priorities.
• Communicates additions or changes to the assignment sheets as they arise throughout the shift.
• Assigns designated keys, radios, and beepers to assigned staff and maintains accurate records.
• Checks all equipment used by staff for proper supplies, neatness, cleanliness, and mechanical problems.
• Instructs designated personnel to correct deficiencies.
• Inspects areas to confirm cleaning standards have been met.
• Assists staff to ensure the highest standards of cleanliness and service.
• Conducts staff training as assigned.
• Contributes to the team and exhibits professionalism with customers and fellow employees.
• Performs other duties as assigned.

Benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Nondurable Goods