Lead Hotel Front Desk Agent
About The Position
The Lead Front Desk Agent is responsible for overseeing the daily operations of the front desk and providing guidance and support to Front Desk Clerks. This position ensures all front desk procedures are executed accurately and efficiently while maintaining exceptional guest service. In addition to supervisory duties, the Lead Front Desk Agent performs all functions of a Front Desk Clerk and works closely with hotel and casino departments to support smooth and coordinated operations. At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
Responsibilities
- Overseeing the daily operations of the front desk
- Providing guidance and support to Front Desk Clerks
- Ensuring all front desk procedures are executed accurately and efficiently
- Maintaining exceptional guest service
- Performing all functions of a Front Desk Clerk
- Working closely with hotel and casino departments to support smooth and coordinated operations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
