Lead Hotel Front Desk Agent (FT)

Caesars Entertainment • Westlake, LA

76d

About The Position

The position involves providing exceptional customer service as a Hotel representative at Harrahs. The role requires greeting and welcoming customers, resolving issues, and ensuring a positive experience for guests. The employee will be responsible for check-in and check-out processes, managing reservations, and maintaining communication with various departments to ensure guest satisfaction. The position demands a professional appearance and demeanor, along with the ability to work in a fast-paced environment while adhering to company policies and procedures.

Requirements

• High school diploma or equivalent required.
• Minimum one-year customer experience preferred.
• Superior customer service skills required.
• Literate and fluent in English.
• Experience in data entry and dealing with the public is required.
• Computer usage skills required.
• Must be able to get along well with co-workers and work as a team.
• Professional appearance and demeanor required.
• Strong interpersonal skills are required.

Nice To Haves

• College degree preferred.
• Previous experience in Hotel Front Desk preferred.
• Career interest within the hospitality field or related industry is preferred.
• Proficiency in Microsoft Word, Office 97, Outlook, Excel, and LMS system knowledge is preferred.
• A working knowledge of Caddo and Bossier parish is preferred.

Responsibilities

• Greets and welcomes customers with a smile.
• Serves as Hotel representative and customer service role model for other employees.
• Understands, values, and supports the Harrahs mission statement.
• Knows special events, promotions, and player programs.
• Resolves customer issues using Service Recovery tools.
• Seeks ways to improve service and reduce customer wait time.
• Provides superior customer service and positively affects interactions.
• Generates backup reports and analyzes discrepancies.
• Contributes to employee performance reviews.
• Provides and administers new hire training.
• Adheres to all regulatory, company, and department policies.
• Responsible for accurate check-in and checkout of guests.
• Ensures courteous, informative, and thorough guest contact.
• Ensures housekeeping cleans all rooms prior to issuing keys.
• Responsible for posting charges and settling folios.
• Receives payments and maintains an operating bank.
• Provides reservations for Casino/Hotel guests.
• Ensures timely delivery of messages, mail, and packages.
• Works closely with Executive Host for amenity offerings.
• Resolves guest problems/complaints promptly and courteously.
• Maintains knowledge of Hotel, Community, and Special Events.

What This Job Offers

• Industry: Accommodation
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees