Lead Host

Makeready LLC • Charleston, SC

12h • Onsite

About The Position

Voted Best Seafood Restaurant year after year, Hank's Seafood Restaurant provides great food and a charming ambiance that can only equal an extraordinary experience! Hank's Seafood Restaurant is located in a turn-of-the-century warehouse overlooking the Charleston City Market. Hank's Seafood has been beautifully renovated to an ambiance that reflects Charleston's port history and family roots.

The consummate host, a Lead Host embodies hospitality, warmth, and expertise. From taking reservations to making sure a service runs smoothly, this individual is able to easily multitask while remaining collected and professional. The Lead Host is an excellent communicator and problem solver, working closely with multiple team members to ensure that all guests are well taken care of.

Requirements

• Detail-oriented
• Elegant demeanor
• Naturally hospitable
• Guest obsessed
• Grace and gravitas

Responsibilities

• Lead efforts with Host team to use and accurately maintain restaurant reservation system - including but not limited to proper table status, guest cover counts & table rotations through the shift, gathering guest profile notes for system database, etc.
• Approachable and professional demeanor with guests & team alike - acting as liaise between guests and leadership
• Ability to be patient and understanding while handling issues that arise during service, such as seating conflicts, guest complaints, and team member inquiries, with diplomacy and efficiency
• Thorough knowledge of menu and beverage offerings and supporting knowledge of brand vision and standards of quality
• Maintain a professional appearance and demeanor, setting the example for other team members, and contributing to overall ambiance & presentation of the restaurant

Benefits

• As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks to our eligible part-time team members, including free TeleDoc visits, dental/hearing/vision benefits, and assistance with medical equipment including diabetic supplies and a wide range of ancillary benefits. The health, happiness and well-being of our team is our top priority.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed