Lead Host

Batbox•Dallas, TX

13d•$16 - $18•Onsite

About The Position

Ready to work where every shift feels like game day? Batbox is reinventing the social sports experience - where high-energy baseball meets killer food, signature drinks, and unforgettable vibes. Think an electric sports pub meets batting cages, and you’re right in the middle of it. As a Lead Host at our Batbox venue (non-tipped role), you’ll be the first friendly face guests encounter. From the second guests walk through the door, you set the vibe - welcoming them with a smile, managing seating with ease, and making sure everyone’s pumped to swing, sip, and stay a while. You’ll be the go-to expert on what’s happening in the venue, helping guests make the most of their visit from start to finish. Here are some of your job duties: Greet every guest like a VIP and keep things running smoothly by managing seating and waitlists with confidence Know the menu, the simulators, and the specials so you can answer questions and share the excitement Be a team player and a positive force on every shift. Whether helping servers, answering questions, or jumping in where needed, you help the whole team shine Stay sharp by completing training, embracing new tools and systems, and staying in the know on promotions and procedures Lead by example training new staff on menu offerings, service standards, and venue policies Provide direction and give feedback to the team members to support operational opportunities.

Requirements

We’re looking for a team lead with 3-5 years experience who are enthusiastic, reliable, and guest-focused
You have a knack for making genuine connections and providing exceptional service, even during the busiest times
Proven experience in a lead role with experience of coaching and motivating a team
You’re energetic, organized, and love making people feel welcome
You’re calm under pressure, quick on your feet, and can keep things moving even during peak times
You are at least 18 years old
Be on your feet for 100% of your shift - walking, standing, and moving throughout the venue
Work a variety of shifts, including evenings, weekends, and holidays, based on operational needs
Navigate a fast-paced, high-energy environment where noise and distractions are common
Lift and carry items weighing up to 30 pounds
Frequently bend, reach, and stretch during your shift
Read and write handwritten notes

Nice To Haves

Some front-of-house experience is great - but a positive attitude, great communication, and a team-first mindset are what matter most
If you're all about legendary service, staying one step ahead, and bringing good vibes every day, you’ll feel right at home at Batbox

Responsibilities

Greet every guest like a VIP and keep things running smoothly by managing seating and waitlists with confidence
Know the menu, the simulators, and the specials so you can answer questions and share the excitement
Be a team player and a positive force on every shift. Whether helping servers, answering questions, or jumping in where needed, you help the whole team shine
Stay sharp by completing training, embracing new tools and systems, and staying in the know on promotions and procedures
Lead by example training new staff on menu offerings, service standards, and venue policies
Provide direction and give feedback to the team members to support operational opportunities.