Lead Host / Key Holder

Innovative Dining Group•Austin, TX

3d•$22 - $35

About The Position

Sushi Roku Austin is currently hiring a Lead Host / Key Holder. In this role, you would work both Lead Host shifts and a Key Holder/Supervisor role (Person in Charge). What You’ll Do: As a Lead Host , you would primarily focus on ensuring that guests have a positive experience as soon as they walk through the door. Responsibilities include managing the day-to-day reservations, answering the phone, making reservations, greeting and seating guests, and answering questions about menu items and other general inquiries. Other specific hosting duties may include assisting management with administrative tasks and setting tables for guests. As the “person in charge”, you would be responsible for acting as supervisor during the scheduled shift. Responsibilities include conducting table visits, assisting staff with any operational issues The person in charge (PIC) on occasion run a shift by themselves, typically a lunch shift (10:30AM-2:30PM), but may be a closing shift here or there (6PM-close, usually around 10:30PM or so). Your Key Responsibilities Person in Charge Person in charge is an extension of management, therefore should hold oneself to the highest professional standard Ensuring floor team is following proper protocols and policies Includes adherence to health code, company policy, ensuring staff is completing opening/closing duties, and assisting with comps/voids Guest recovery, table touches to ensure guest experience is to IDG standard Assisting floor team with food running, table maintenance, and steps of service Ensuring flow of food stations is optimal (monitoring ticket times) Counting cash bank and inputting count into safe count spreadsheet Conducting server/bar shift review and inputting data into tip sheet Executing any directives given to PIC by management Assisting management with flow of service and team management Effectively managing labor vs sales (by way of cutting the floor when necessary) Informing management on any lapses or shortfalls by the team so appropriate action can be taken Lead Hostess Warmly and graciously greet all guests upon arrival and explain our restaurant concept Seat parties based on guest preferences and balance customer flow in server sections Upon seating, offer guests a menu and inform them of their server’s name When immediate seating is limited, record guest names and the number of people in the party Provide guests with estimated waiting time and always maintain a professional, courteous attitude when confronted with hostile, impatient or irate guests Accommodate special seating requests for guests whenever possible Maintain the cleanliness and organization of the host stand Inspect table for proper presentation and completeness Clean menus of food and stains Be available to fill in as needed to ensure a smooth and an efficient operation of the restaurant as directed by the Restaurant Manager or immediate supervisor Create a welcoming environment for guests by greeting them, thanking them, and saying “good-bye” Demonstrate excellent customer service skills and the ability to remain calm and composed under pressure Embody and deliver on exceptional service and hospitality

Requirements

At least 2 years of previous host experience in a high-end, high-volume restaurant.
Restaurant supervisory experience a must.
Ability to multi-task and work efficiently under pressure
Strong communication skills, both with guests and teammates
A positive, upbeat attitude with a strong work ethic
Flexible availability to work days, nights, weekends – we’re looking for team players who can adapt to the flow of the restaurant
A valid Food Handler Card and Alcohol Awareness Training Certificate (must have upon hire)
Ability to work standing for long periods, lift up to 25 lbs, and manage a physically demanding role
Must be 18 years or older

Responsibilities

Managing the day-to-day reservations
Answering the phone
Making reservations
Greeting and seating guests
Answering questions about menu items and other general inquiries
Assisting management with administrative tasks
Setting tables for guests
Conducting table visits
Assisting staff with any operational issues
Ensuring floor team is following proper protocols and policies
Adherence to health code
Company policy
Ensuring staff is completing opening/closing duties
Assisting with comps/voids
Guest recovery
Table touches to ensure guest experience is to IDG standard
Assisting floor team with food running, table maintenance, and steps of service
Ensuring flow of food stations is optimal (monitoring ticket times)
Counting cash bank and inputting count into safe count spreadsheet
Conducting server/bar shift review and inputting data into tip sheet
Executing any directives given to PIC by management
Assisting management with flow of service and team management
Effectively managing labor vs sales (by way of cutting the floor when necessary)
Informing management on any lapses or shortfalls by the team so appropriate action can be taken
Warmly and graciously greet all guests upon arrival and explain our restaurant concept
Seat parties based on guest preferences and balance customer flow in server sections
Upon seating, offer guests a menu and inform them of their server’s name
When immediate seating is limited, record guest names and the number of people in the party
Provide guests with estimated waiting time and always maintain a professional, courteous attitude when confronted with hostile, impatient or irate guests
Accommodate special seating requests for guests whenever possible
Maintain the cleanliness and organization of the host stand
Inspect table for proper presentation and completeness
Clean menus of food and stains
Be available to fill in as needed to ensure a smooth and an efficient operation of the restaurant as directed by the Restaurant Manager or immediate supervisor
Create a welcoming environment for guests by greeting them, thanking them, and saying “good-bye”
Demonstrate excellent customer service skills and the ability to remain calm and composed under pressure
Embody and deliver on exceptional service and hospitality