Lead Host/Hostess

The Crescent Hotel Fort Worth • Fort Worth, TX

16d • Onsite

About The Position

Greet and escort guests to restaurant tables in accordance with established guest service standards.

Requirements

• High School diploma and/or experience in a hotel or a related field preferred.
• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Approach all encounters with guests and employees in a positive, attentive, friendly, courteous, and service-oriented manner.
• Flexible and long hours are sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during the entire shift.

Responsibilities

• Greet and warmly welcome guests at the door.
• Escort guests to the dining room, and introduce them to their server.
• Answer the telephone, book reservations, and move tables together to accommodate large parties.
• Monitor the open dining sections of the restaurant for empty and cleaned tables.
• Estimate wait times for guests, and monitor the guest waiting list.
• Ensure all guest needs are met to the required standard.
• Correctly account for all payments taken.
• Perform other reasonable job duties as requested by leader.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED