Lead Host/ess

Four Seasons•Nashville, TN

About The Position

Bacco Restaurant & Bar at Four Seasons Nashville is seeking a Lead Host/ess to serve as the first point of contact for our guests and to set the tone for an exceptional dining experience. This role is critical to ensuring seamless front-of-house operations, effective guest flow, and consistent service excellence throughout the dining room.

Requirements

High School Diploma or equivalent.
Minimum of 1–2 years of fine dining front-of-house experience, including host/hostess or equivalent roles.
Strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.
Excellent communication skills and a genuine passion for hospitality.
Working knowledge of reservation systems (OpenTable or similar), POS systems, and Microsoft-based applications.
Impeccable grooming, professionalism, and adherence to uniform and appearance standards.
Authorization to work in the United States is required for this role.

Nice To Haves

Food and wine knowledge is preferred.

Responsibilities

Greet and welcome all guests in a warm, professional, and engaging manner.
Manage reservations, guest flow, and table assignments to ensure smooth service operations.
Escort guests to their tables and assist with seating as needed.
Act as the primary communication liaison between guests, servers, back servers, food runners, and kitchen staff.
Monitor the dining room to maintain optimal pacing, service flow, and guest satisfaction.
Participate in pre-shift meetings and remain knowledgeable of menu items, wine selections, and daily offerings.
Maintain cleanliness and organization of the restaurant entrance, host station, and coat check area.
Ensure menus, floor plans, and host supplies are fully stocked and up to date.
Answer phones and respond to guest inquiries professionally and efficiently.
Comply with all Four Seasons standards, as well as federal, state, and local health, safety, and labor regulations.