500 SIGNING BONUS - Lead Hospitality & Front Desk Professional

Walnut Creek•Walnut Creek, CA

2d•$22 - $25

About The Position

As the Lead Hospitality & Front Desk Professional , you are the heart of the guest experience and a vital leader of our front-of-house team. You serve as the first and last impression for every guest, while also supporting, guiding, and mentoring the Hospitality Team to ensure smooth daily operations. You lead by example — providing exceptional service, solving problems before they happen, and helping create an environment that reflects the calm, care, and professionalism of the Woodhouse brand.

Requirements

3+ years of guest service experience required (4+ years preferred)
Leadership or supervisory experience in a guest-facing role preferred
Highly organized with strong attention to detail
Comfortable with computers and point-of-sale systems
Strong communication and conflict-resolution skills
Ability to multitask and lead in a fast-paced, team-oriented environment
Proficiency in English (reading, writing, verbal)
High school diploma or equivalent required
Must be able to work regular, consistent hours and some holidays
Must be able to interact positively with guests, managers, and team members
Ability to remain calm and focused under pressure
Ability to stand, walk, bend, and reach for extended periods
Ability to lift up to 40 lbs

Nice To Haves

Previous experience with Meevo a plus

Responsibilities

Be a steward of the Woodhouse brand and guest experience standards
Drive and support the front desk team in achieving monthly spa concierge sales goals while consistently meeting individual performance targets for service upgrades and retail sales.
Lead the front desk and hospitality team with professionalism and warmth
Support daily spa operations and team scheduling, including managing call-outs and appointment adjustments
Ensure all hospitality policies and procedures are up to date and followed
Place weekly supply orders and manage inventory receiving and tracking
Assign daily responsibilities and guide front desk associates during downtime
Review sales goals and daily plans with the team each morning
Assist with guest concerns or escalations, delivering solutions with empathy
Collaborate with managers to onboard and train new hospitality team members
Track and post weekly team performance feedback via Slack
Support spa events, trainings, and promotions as needed
Oversee hourly checks of spa amenities and assign cleaning tasks accordingly
Distribute daily gratuities to spa professionals
Provide thoughtful guest touches and personalized service — remembering preferences, offering warm neck wraps, or noting special occasions
Suggest one quarterly improvement idea to enhance the guest experience