Lead, Hospital Services Technician

Waste Management, Inc. (WM)•Denver, CO

3d•$25•Onsite

About The Position

Under management's direction, the Hospital Services Lead travels between customer healthcare facilities providing on-site proactive collection and exchange waste containers for various Stericycle programs. This includes, but not limited to: Sharps Management Service, Pharmaceutical Waste, Controlled Substances, and Document Management. This service is provided at regularly scheduled intervals for assigned facilities. Fills in for other Team Members who are on vacation, sick, leave, etc. Assists Supervisor, as needed, covers schedules and locations, which may vary based on coverage required. The Lead is in charge for a shift, providing guidance, training and coaching to other Technicians. Is primary Hospital Services worker contact for the customer. Schedule: Monday-Friday (servicing hospitals in the Colorado Springs, CO Area) Compensation: $24.50 an hour

Requirements

Highschool or GED
Driver's License
Must Have Realiable Transportaion

Nice To Haves

2 plus years of industry related experience in a customer service capacity preferred, or the equivalent in related work experience, demonstrating strong communication skills

Responsibilities

Travels between customer healthcare facilities to proactively monitor, collect, and exchange waste containers for various Stericycle programs and services, including but not limited to: Sharps Management Service, Pharmaceutical Waste, Controlled Substance and Document Shredding. Installs product, resurvey accounts and assists Supervisor in asset/inventory management.
In absence of Service Supervisor, is the lead in charge of Hospital Services Technicians. Trains, coaches and provides guidance to them.
Acts as primary on-site contact for the customer. Interacts professionally with onsite customer staff to ensure service expectations are met or exceeded. May travel to customers in assigned area to proactively resolve customer service questions and issues.
Interacts professionally with onsite customer staff to ensure service expectations are met or exceeded. May travel to customers in assigned area to proactively resolve customer service questions and issues.
Maintains a rigid collection and service schedule. May assist with installs as required.
Communicates duty status on a defined scheduled.
Perform other duties and responsibilities, as assigned.