Lead Home Care Advisor

Thekey

61d•Remote

About The Position

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.

Requirements

Bachelor's degree in a related ﬁeld or equivalent work experience.
5 years previous experience in take/inside sales role, or equivalent experience, healthcare preferred.
Excellent communication, interpersonal, and problem-solving abilities.
Knowledge of relevant regulations and compliance standards.
Ability to multitask, prioritize, and work under pressure in a fast-paced environment.
Flexibility to travel within the region as required.

Responsibilities

Develop, implement, and reﬁne intake procedures and protocols in alignment with organizational goals and compliance standards.
Prioritize quick response times and expedite eﬃcient intake activities across multiple locations within the region.
Ensure timely and accurate data collection, entry, and documentation related to intake procedures.
Leverage internal and external resources to generate new leads using Salesforce to maintain list and track disposition.
Maintain referral relationships by fostering exceptional lines of communication and utilizing creative outreach strategies
Collaborate with various departments, including client success managers, operations, sales, and the call center, to streamline the intake process and address any challenges or bottlenecks.
Serve as a point of contact for external partners, agencies, and stakeholders involved in the intake process, maintaining strong relationships and ensuring eﬀective communication.
Monitor and evaluate the eﬃciency and eﬀectiveness of intake operations, identifying areas for improvement and implementing solutions to optimize processes.
Conduct regular quality assessments to maintain high standards of service and compliance with relevant regulations
Other duties as assigned