Lead Heating Service Technician (Sign-on Bonus)

Irving Oil•Littleton, NH

21d

About The Position

As a Lead Service Technician and Trainer, you will support the Operations Manager while serving as the technical expert for the field team, oversee service operations, ensure compliance with safety standards and lead technician training and mentoring efforts. Your goal will be to enhance operational efficiency, develop technician expertise, and deliver outstanding customer service in both commercial and residential environments. Your success will be measured by your ability to troubleshoot and resolve service issues, maintain high customer satisfaction, foster technician growth, and ensure adherence to safety and compliance regulations. What We Offer: Work Environment - Stay close to home with local routes, strong safety culture, and get on-the-job training Competitive Compensation - Including an annual bonus plan, 401k company matched up to 4%, and a Sign-on Bonus Flexible Benefits Plan - In effect on the first day of the month following date of hire and offers three levels of coverage to select from to meet your unique, personal needs Paid Vacation - Plus an annual option to purchase additional vacation, too Wellness Support – With an annual wellness allowance, paid personal care days, and a 24/7 Employee & Family Assistance Program Opportunity to give back to some amazing causes in our community - You chose when and where to make an impact through an annual paid volunteer day, company volunteer opportunities, and an annual donation matching program

Requirements

Strong leadership and mentoring capabilities
Excellent communication skills
Ability to work in a fast-paced environment and meet strict deadlines
Expertise in troubleshooting and installing various heating equipment
Excellent decision-making and delegation skills
Comfortable with frequent driving, working in confined spaces, heavy lifting, and heights up to 50 feet
Previous Heating Technician experience with leadership responsibilities
Valid Propane license and NORA Certification
CDL with Hazmat and Tanker endorsements

Responsibilities

Manage time between supporting Operations Manager, working in the field, and covering during absences
Serve as the primary technical expert and first point of contact for troubleshooting service issues
Oversee the full scope of projects and monitor daily productivity
Act as a Safety Champion with our environment, ensuring compliance and conducting site safety inspections in partnership with Environment Health and Safety team
Facilitate onsite technician training, implementation of company policies, and daily line-ups
Manage customer interactions, explain repairs, resolve escalations, and ensure smooth service operations
Build and oversee the on-call schedule, participating in rotation including evenings and weekends
Perform service technician duties including installing, maintaining, and troubleshooting oil and propane-fired boilers, furnaces, water heaters, and oil tanks
Conduct final inspections of repaired systems to ensure safe and proper operation

Benefits

Work Environment - Stay close to home with local routes, strong safety culture, and get on-the-job training
Competitive Compensation - Including an annual bonus plan, 401k company matched up to 4%, and a Sign-on Bonus
Flexible Benefits Plan - In effect on the first day of the month following date of hire and offers three levels of coverage to select from to meet your unique, personal needs
Paid Vacation - Plus an annual option to purchase additional vacation, too
Wellness Support – With an annual wellness allowance, paid personal care days, and a 24/7 Employee & Family Assistance Program
Opportunity to give back to some amazing causes in our community - You chose when and where to make an impact through an annual paid volunteer day, company volunteer opportunities, and an annual donation matching program

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