Lead Health Unit Coordinator (HUC)

Hospitality Health ER•Tyler, TX

15d•Onsite

About The Position

A freestanding ER in Tyler, TX is seeking a Lead Health Unit Coordinator (Lead HUC) to join their team. We are seeking a dependable, experienced Lead Health Unit Coordinator (Lead HUC) to provide on-shift leadership and support to the HUC team. This role serves as a working lead, offering guidance, consistency, and real-time problem-solving while continuing to perform core HUC duties. The Lead HUC acts as a trusted point person on assigned shifts and partners closely with leadership to ensure smooth daily operations.

Requirements

Prior experience as a Health Unit Coordinator (required)
Strong understanding of unit workflows and coordination
Calm, solution-oriented presence during busy or high-pressure shifts
Ability to guide peers respectfully and professionally
Strong communication and follow-through
Comfortable escalating issues rather than owning formal discipline
Reliable, consistent, and team-focused
Knowledge of medical terminology
Successful completion of clinical orientation with proven capabilities in skill, knowledge base and vision of Hospitality Health Emergency Room
Able to work 12-hour shifts and have the availability to work a matrix schedule, including nights and weekends
To take initiative, doesn’t need to be asked to perform tasks
Maintain skill level by continuing education, collaborative training with co-workers and physicians and annual checkoffs
Highschool Diploma or GED
Ability to read, speak, and write the English language

Responsibilities

Perform all core Health Unit Coordinator duties
Serve as the on-shift point of contact for HUC staff
Provide guidance and support to team members during the shift
Help ensure appropriate coverage and smooth handoffs
Assist with training and onboarding of new HUCs
Identify issues or trends and escalate appropriately to leadership
Model professionalism, accountability, and best practices
Support operational consistency across shifts
Creating and maintaining a patient centered focus by engaging in a positive working relationship with all patients, visitors, and staff of the facility.
Exhibiting caring, service‐oriented behaviors toward all people encountered in the facility and the ability to defuse emotionally charged situations.
Assisting with the flow of the unit by checking status of orders and assuring chart placements are correct; building charts after Registration provides necessary paperwork; flagging charges per provider orders and prepare for triage; organizing charts prior to discharge.
Scheduling MRIs for outpatients.
Assisting in sending labs and lab requisition forms; assisting with lab reports and specimens to and from various areas.
Preparing patients for CT scans by verifying radiation count from PACS and communicating with Radiology either by walkie or delivering the order.
Coordinating with Radiologist and Patient Facilitators as applicable.
Logging patient orders and time sent to radiology in the logbook, including delays, organizing new radiology orders, and copying radiology orders for department retention requirements.
Overseeing all critical patient transfers to another facility for higher level care and preparing memo of transfer documentation (MOT).
Preparing radiology and lab pre‐orders and orders; documenting final radiology reports and ensuring that reports are in correct charts and correct ordering physician has final report.
Notifying EVS of patient discharge so they can prepare room.
Answering phones in RN department.
Assisting nursing staff with patient transcribing data with the overall objective for documentation legibility and thoroughness.
Showing initiative and self‐direction in providing physician support as needed, assisting in carrying out orders by provider accurately and efficiently.