LEAD GUEST SERVICE AGENT- HOTEL (OVERNIGHT/GRAVE SHIFT)

Boyd Gaming•Florence, IN

About The Position

The Lead Guest Service Agent is responsible for providing superior service to both the internal and external customer.The Lead Guest Service Agent:Maintains an efficient and effective Hotel Front Office work group via direction from the Assistant Front Desk Managers. Provides training, assistance, and on-the-job work direction to the Front Desk Agents, Night Auditors, PBX Agents, Bell Attendants, Valet Attendants and Ogle Haus to ensure accurate, exceptional and courteous room registration and check-outs.Welcomes and provides service to guests of the hotel.Provides general leadership and work direction of department team members, including but not limited to:Organizing and assigning work.Prioritizing workload and assignments to ensure orderly and efficient completion by department team members.Directing department team members in the successful completion of assigned work.Enforcement of department and company policies.Instructing and training department team members in the successful performance of their duties.Other leadership and work direction duties as assigned by Management.The Lead Guest Service agent does not perform managerial tasks such as performance reviews, hiring or terminations; although they may provide input to management regarding such matters.

Requirements

Effective communication skills.
Must be able to obtain and maintain all licenses / certification per Federal, State, and Gaming regulations.
Must be 21 years of age.
The skills and abilities necessary for this position are typically acquired through the completion of a high school education or equivalent, in addition to two months of on-the-job training or related experience

Responsibilities

Maintains an efficient and effective Hotel Front Office work group via direction from the Assistant Front Desk Managers.
Provides training, assistance, and on-the-job work direction to the Front Desk Agents, Night Auditors, PBX Agents, Bell Attendants, Valet Attendants and Ogle Haus to ensure accurate, exceptional and courteous room registration and check-outs.
Welcomes and provides service to guests of the hotel.
Provides general leadership and work direction of department team members, including but not limited to:
Organizing and assigning work.
Prioritizing workload and assignments to ensure orderly and efficient completion by department team members.
Directing department team members in the successful completion of assigned work.
Enforcement of department and company policies.
Instructing and training department team members in the successful performance of their duties.
Other leadership and work direction duties as assigned by Management.
The Lead Guest Service agent does not perform managerial tasks such as performance reviews, hiring or terminations; although they may provide input to management regarding such matters.