LEAD GUEST SERVICE AGENT

Caesars Entertainment Corporation•Stateline, NV

38d

About The Position

Greets and checks in/checks out Harrah's/Caesars Republic hotel guests using specialized skills and personalized service, thereby ensuring a fun-filled, entertaining and exciting environment where flawless delivery and execution of four star services is paramount. Provides assistance and on-the-job work direction to Guest Service Agents.

Requirements

High School Diploma or equivalent preferred
Minimum of 2 years in a hotel front desk position or 1 year as a supervisor in a guest service position
Literate and fluent in English
Ability to type minimum of 35 WPM
Excellent guests service skills
Ability to handle difficult or stressful situations with tact and diplomacy
Working knowledge of Word and Excel
Good communication skills
Above average mathematical skills
Ability to maintain a professional demeanor in stressful situations
Demonstrated leadership skills
Must be self-reliant and resourceful
Ability to demonstrate a pleasant and enthusiastic demeanor at all times.
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
Adheres to all regulatory, company and department policies and procedures
Must be able to stand for long periods of time (4 hours).
Visual and auditory range must include immediate environment.
Mobility to move about the property
Must have the manual dexterity to operate a computer and other necessary office equipment.
Must have the ability to push, pull, reach, bend, twist, stoop, and kneel.

Responsibilities

Reinforces department procedures andguides Guest Service Agents
Oversees the administration of roomassignments, room departures, guest account charges and payment receipts.
Provides administrative officeassistance.
Provides input to supervisors for theperiodic reviews of assigned personnel.
Acts as liaison to housekeeping onGraveyard Shift to ensure smooth downtime operations.
Generates and analyzes pre-downtimereports.
Maintains manual rack of hotel duringdowntime each night.
Replies to Internet reservationinquiries.
Serves as liaison to IT to execute the date roll and to post room and tax.
Maintains daily occupancy report statistics.
Processes Travel Agent commission payments.