Lead Guest Service Agent - Limelight Mammoth

Aspen Skiing Company•Mammoth Lakes, CA

4d•$20 - $20

About The Position

The Lead Guest Service Agent is responsible for training newer team members and providing organized, up-to-date knowledge for Guest Service team members and guests. This role will act as the point of contact for staff and guest. This involves managing guest inquiries and assisting with the efficient operation of the guest services team. This position reports to the Front Office Manager. The pay for this position is $20.00 per hour plus tips.

Requirements

Must be over 18 years of age
A valid driver’s license is required
1 year of guest / customer service skills required
Proficient knowledge of industry trends and best practices
Proficient knowledge in company policies and procedures
Proficient knowledge industry terminology
Ability to engage with customers in a positive and helpful manner
Skills in coaching and mentoring team members
Skill in assigning tasks and responsibilities to team members based on their strengths
Follows all safety policies and procedures and exercises caution when working
Ability to work in collaboration with others to achieve team goals
Ability to identify straightforward issues and propose simple solutions
Ability to handle difficult customer interactions and ensure high levels of satisfaction
Ability to manage multiple priorities and projects simultaneously without sacrificing quality
Ability to work independently with minimal supervision, completing work at a high standard

Responsibilities

Train new Guest Service employees on hotel processes and procedures while acting as a support for questions
Ensure Front Office Leadership is aware of the guest’s comments and/or complaints
Report all accidents to Front Office Leadership, Director of Operations and General Manager immediately and complete appropriate paperwork
Pick up and deliver guests to various local locations as scheduled by the Front Desk or Transportation Coordinator
Be the Guest Service expert on all daily hotel functions, locations and operating times for appropriate guest direction
Perform and record regular maintenance of oil and brake fluids, tire pressure, swapping of ski and bike racks
Comply with all policies and procedures for Limelight Hotels, Guest Services Department and Aspen One
Assist in emergency and security procedures as directed by management
Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels permit
Other duties as assigned