Lead GSOC Operator | First Shift

Sunstates Security • Raleigh, NC

130d • $54,000 - $54,000

About The Position

Join one of the fastest-growing and largest privately held security companies in the U.S.! Since 1998, Sunstates Security has established a reputation for providing excellent customer service and quality work environments for its team across the country. We're committed to hiring, developing, and retaining a diverse and exceptionally qualified workforce. We reinvest in our employees by offering a benefits package that exceeds industry standards, career growth opportunities, extensive internal training, employee incentive programs, team recognition, and more. Employees are provided with the tools and knowledge they need to be successful and hands-on management support. Recent national awards received by Sunstates include Outstanding Contract Security Company in 2022 & 2023 and INC's America's Fastest Growing Private Companies list. Sunstates Security's mission and vision statement are at the heart of everything we do, focusing all efforts on honor, integrity, and trust. If you're searching for a career with challenging and rewarding opportunities, we invite you to explore the possibilities at Sunstates Security. As a proactive security partner for some of the country's leading companies and organizations, we provide careers for talented people to become part of a successful, growing company.

Requirements

• Prior GSOC and customer service experience.
• Must possess a high school diploma or equivalent.
• Ability to possess and maintain any/all licenses, certifications, and certificates required by law.
• Prior work or educational experience with various software applications, including Google Docs or similar.
• Must possess a minimum of one (1) year of successful work experience in a security command center setting, call center, or similar.
• Understanding of physical security best practices.
• Prior experience with access control software.
• Prior experience with threat intelligence tracking software skills.
• Ability to quickly understand and apply software manipulation and business logic.
• Ability to navigate and interface with other technology support organizations.
• Must be fluent in English.
• Proficient in Google Suite or comparable software.
• Excellent oral and written communication.
• Adaptability in fast-paced, changing environments.
• Robust and active listening and assessment skills.
• Critical thinking and attention to detail.

Nice To Haves

• Associates Degree
• PPSB License

Responsibilities

• Perform critical virtual safety and security duties including customer service, alarm management, emergency response, critical incident management, access control, and investigation support.
• Provide traveler support and customer support.
• Collect and validate intelligence and assess the credibility of source information.
• Deliver timely, accurate information and reports as requested by managers and partners.
• Troubleshoot and support security technical teams to identify problems and facilitate the repair at facilities.
• Support Regional Security Managers in delivering security services in the assigned region.

Benefits

• Affordable Care Act compliant Medical Benefits Program
• Dental Insurance Program
• Free Life Insurance
• Disability Insurance
• Paid Time Off & Bereavement Leave
• Paid Holidays
• Direct Deposit or Pay Cards
• Employee Incentives
• Referral Bonuses
• Employee of the Month Award
• Education Reimbursement
• Service Awards
• Employee Involvement Initiatives
• Management Mentoring and Support
• Career Advancement
• 401K program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED