Lead, Global HR Operations

Payoneer

1d•Remote

About The Position

As a Team Lead for the Shared Services team, you will be the first point of contact for employers' asks and will be accountable for the performance and delivery of the Shared Services Team. This role includes managing client relations as well as operations.

Requirements

Must have hands-on experience in US payroll and onboarding processes.
4 years of overall experience in HR Operations/ Assignment Support/ Client servicing/ Account management/ Global Mobility Support domain
Customer management skills, Strong Problem-Solving, Conflict handling, and resolving ability
Multi-tasking ability with an eye for details
The role will include managing a team of 2–3 members based in LATAM and India.
Demonstrated ability to perform in an entrepreneurial setting, working independently across multiple groups, and thriving in a high-pressure and rapidly growing environment

Nice To Haves

Knowledge of Global compensation, benefits, and payroll administration will be preferred.
Preferably MBA in Human Resources

Responsibilities

Manage operations and processes related to the EOR employees and Client
Documents, communicate and explain details of end-to-end processes and policies
Define, update, and maintain SOPs and SLAs and proactively ensure the team follows them
Collaborate with internal COEs and Partners across different regions to effectively respond to queries and questions within defined SLAs
Build productive and trusting relationships with clients by meeting expectations and timelines and delivering a superior customer service experience
Run 24/7 operations, manage caseload, set priorities, and allocate them within the team
Cultivate networks and knowledge base across a variety of functions and locations to enable excellence in service delivery
Maintain data integrity on various internal application