Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. This team is responsible for managing External Experience on help.salesforce.com and also manages Agentforce experience on the Help portal. The team is in existence for over 10 years, continuing to evolve and expanding into Agentforce technologies. We are a global team with full time employees in AMER and contractors covering APAC timezone.