Lead - Full Time

Arc'Teryx-posted about 1 year ago

Full-time • Entry Level

San Francisco, CA

Merchant Wholesalers, Durable Goods

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As a Store Lead at Arc'teryx, you will play a crucial role in the store leadership team, working closely with the Store Manager and Assistant Store Manager to enhance the guest experience and lead a team of Product Guides. This position involves overseeing various aspects of the retail store, including operations, product knowledge, community engagement, and team development, all while embodying the brand's vision and values.

Leading in alignment with the Arc'teryx Vision, Purpose and Values
Supporting the entire in-store experience during your shift, with an acute awareness of what's happening on the sales floor at any given moment
Supporting product guides in delivering a world-class guest experience through authentically sharing technical product knowledge
Championing floor leadership and exceptional guest experience by leading from the floor 5 days of the week
Supporting the oversight and leadership of the floor which includes the five pillars of the business (experience, product, community operations and people)
Building community by actively sharing brand information and event specifics with the team and guests, ensuring each individual feels invited to join in
Coaching and providing feedback to product guides to unlock their potential and support the store in reaching targets
Supporting inventory management throughout the day to maximize sell-through, including receiving, processing, restocking and destocking, and visual merchandising
Communicating all company initiatives, policies, and priorities to the team in collaboration with, or as required by, the Store Manager
Leveraging all necessary tools to manage the store business operations in overseeing sales targets, labor and budget management
Networking with potential partners to support events and to help maximize brand engagement in the community
Managing the opening and closing procedures for the store, as designed by the company and leadership team
Answering store phones and responding to voicemails and store emails; on occasion, this could include responding on the Regional social media channels
Rotating through areas of focus to deep dive into each of the five pillars of the business
Utilizing the Point of Sale system to accurately and efficiently process guest transactions including warranties, Used Gear trade-ins, purchases, and returns

One or more years of leadership experience
1 - 2 years of retail experience
Passion for customer service and delivering an exceptional experience for guests
Ability to seek and offer relevant feedback, coaching and development in the moment
Comfortable adhering to and enforcing health and safety guidelines at all times
Proven ability to set a clear vision, align your team around common goals and foster commitment to these objectives
Strong time management skills and ability to prioritize and adapt to daily business needs
Highly flexible and adaptable when faced with ambiguity
Commitment to seeking the best solutions with an unwavering commitment to do what is right
Strong written and verbal communication skills
Ability to lift up to 30 lbs

Equal Opportunity Employment
Commitment to inclusivity and diversity
Opportunities for personal and professional growth

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Lead - Full Time

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