Lead Front Office Associate

RAYUS Radiology•Beaverton, OR

3d•$20 - $28

About The Position

RAYUS Radiology is looking for a Lead Front Office Associate to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Lead Front Office Associate, you will be responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, cheerfully greeting and registering patients and performing other duties as assigned. This is a leadership role within the greater administrative team; from process improvements, staff planning, training and supervision. This position is full-time, working M-F 8:30am-5:00pm.

Requirements

High School Diploma, or equivalent
Five (5) years' Customer Service experience
Five (5) years' experience in medical front office experience, with demonstrated ability to serve as a resource to others, effectively train and coach team members and identify process improvement opportunities
Demonstrated knowledge of medical terminology
Experience leading/mentoring others
Business office experience, with minimal processing errors
Medical insurance knowledge
Highly proficient in using computer systems and typing
Solid working knowledge of Microsoft Office Suite; Outlook, Word, Teams, Excel

Nice To Haves

Associate degree in a medical related field
Previous experience directly supervising others
Bilingual

Responsibilities

Greet and checks-in patients scheduled for imaging services; processes payment as needed
Answer phones and handles calls in an efficient and friendly manner
Field phone calls appropriately for Center Team Members
Act as liaison between imaging technologists and the patients waiting for exams, and relays messages regarding scanner status and other Clinic information
Maintain organization of the front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office cleanup
Order office supplies as needed
Maintain supply of patient information sheets
Push patient imaging via electronic interfaces
Complete patient appointment confirmation calls and provide preparation instructions to patients
Fax/scan reports, billing information, and medical release forms as requested
Arrange transportation, interpreters, and hotel accommodations for patients when appropriate
Enter and submit patient exam orders
Verify patient exam orders match exam schedules
Schedule referrals and ensures proper authorizations are obtained
Schedule walk-in patients
Process requests for image orders and CDs from both the referring physicians and patients
Maintains an up-to-date and accurate pending-scheduling list
Maintain an up-to-date and accurate database of all current and potential referring physicians
Verify patient's insurance coverage
Pre-certify all patient exams with the patient's insurance company
Obtain insurance authorizations
Apply knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain pre-authorization, if needed, prior to patient appointments
Facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines
Coordinate the training and onboarding of new team members
Assist the Supervisor, or directly facilitates and leads regular team meetings and assigned team member one-on-ones
Assist with the hiring process for new team members
Monitor and approves assigned team member timecards
Initiate and/or participate in the annual performance evaluations, learning/development and performance management of assigned team members
Assist with the development of team member schedules to provide for planned time off, ensuring appropriate staffing levels and adequate coverage
Evaluate workflows and implement process improvements for the team/department as appropriate
Ensure the team has knowledge of company and department policies and corresponding procedures
Proactively provides support to team members to ensure the highest level of patient satisfaction is reached and maintained
Manage the department (in the absence of supervisor) and coordinates schedules to ensure appropriate coverage
Leads special projects and/or committees, as assigned
Completes other tasks and projects as assigned