Lead Front Office Associate

RAYUS Radiology•Seattle, WA

29d•$22 - $27

About The Position

RAYUS Radiology is looking for a Lead Front Office Associate to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Lead Front Office Associate, you will be responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, cheerfully greeting and registering patients and performing other duties as assigned. Takes on a leadership role with the greater administrative team; from process improvements, staff planning, training and supervision. This is a full-time position, working 40 hours per week, variable hours Monday - Friday.

Requirements

High school diploma or equivalent
3+ years customer service and medical front office experience, with demonstrated ability to serve as a resource to others, coach and train associates, and identify and implement process improvement opportunities. Minimal processing errors
Working knowledge of Microsoft Office
Proficient with using computer systems and typing

Nice To Haves

Prior supervisory or leadership experience in an office environment
Bilingual

Responsibilities

Greets in and checks-in of patients scheduled for imaging services; processes payment as needed
Answers phones and handles calls in an efficient and friendly manner
Fields calls appropriately for center associates
Acts as liaison between technologists and the patients waiting for exams and relays messages regarding scanner status and other clinic information
Maintains front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office clean up
Orders office supplies as needed
Maintains supply of patient information sheets
Pushes imaging via electronic interfaces
Completes confirmation calls and provides preparation instructions to patient
Faxes reports, billing information, and medical release forms as requested
Schedules patients and enters orders
Checks all exams for pre-certification with patient's insurance company
Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
Handles release of information requests for patients, referring offices, other medical facilities, attorneys & insurance companies following Company guidelines
Assists with arranging interpreter services, transportation and hotel accommodations for patients when appropriate
Maintains an up-to-date and accurate pending-scheduling list
Maintains an up-to-date and accurate database on all current and potential referring physicians
Coordinates the training and onboarding of new associates Leads regular staff meetings and associate one-on-ones
Assists in the hiring process for new associates
Leads regular team meetings and associate one-on-ones
Monitors and approves timecards
Initiates and participates in annual performance evaluations, development and performance management of associates
Helps develop associate schedules to provide for planned time off, ensuring appropriate staffing levels and adequate coverage
Evaluates workflow and implements process improvements for the team
Ensures team has knowledge of company and department policies and corresponding procedures are in place
Supports associates ensuring highest level of patient satisfaction
Manages department in the absence of supervisor and coordinates schedule to ensure appropriate coverage
Leads special projects and/or committees, as assigned
Performs other duties as assigned