Lead Front Office Agent

EOS • Orange Beach, AL

8h • $17 - $18 • Onsite

About The Position

Sun Outdoors Orange Beach is seeking a friendly, customer-focused full-time Lead Front Office Agent to join our team. The pay for this position is $17 to $18.00 per hour based on experience. As a key member of our Front Office team, you will be responsible for providing exceptional hospitality, assisting guests with check-ins and check-outs, handling reservations, and ensuring a smooth and welcoming experience for all visitors and performing light bookkeeping duties including cash handling and invoice processing. This is a great opportunity to work in a fun, fast-paced resort environment while helping guests enjoy our accommodations, pools, arcade, and other amenities.

Requirements

• High School Diploma or GED.
• Previous front desk, hospitality, or customer service experience preferred.
• Strong communication and interpersonal skills with a guest-first mindset.
• Intermediate to advanced computer proficiency, ability to use Microsoft 365.
• Ability to handle multiple tasks in a fast-paced environment.
• Must be detail-oriented, organized, and reliable.
• Maintain a professional appearance.
• Availability to work flexible shifts, including evenings, weekends, and holidays as needed.

Nice To Haves

• Previous front desk, hospitality, or customer service experience preferred.

Responsibilities

• Greet and welcome guests warmly and provide excellent customer service.
• Process check-ins, check-outs, and reservations accurately and efficiently.
• Answer phone calls, respond to guest inquiries, and provide information about resort amenities and local attractions.
• Handle payments, process transactions, and maintain accurate records.
• Balancing the cash drawer daily and preparing transaction reports.
• Processing invoices, post charges, and assist with basic expense records.
• Maintain organized and accurate front office files and records.
• Assist with resolving guest concerns or complaints professionally and efficiently.
• Sort through and send resort comments, suggestions, and complaints to the Resort Manager.
• Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, et al.
• Ensure office supplies are sufficiently stocked and prepare supply orders as needed.
• Maintain petty cash fund.
• Maintain a clean and organized front desk and lobby area.
• Work collaboratively with other departments to ensure a seamless guest experience.
• Uphold resort policies and procedures to ensure a safe and enjoyable environment for all guests.
• Other duties as assigned.

Benefits

• Competitive pay and employee benefits.
• Gain valuable experience in hospitality and guest services.
• Be part of a fun and engaging resort community.
• We offer medical, dental, vision coverages, and a 401(k) with company match, a generous paid time off plan, and discounted travel program benefits for team members, plus more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED