Lead Front Desk Clerk - Robbers Cave State Park Lodge

State of Oklahoma•Wilburton, OK

1d•$17 - $17

About The Position

Lead Desk Clerks for the Oklahoma Tourism and Recreation Department (OTRD) are the public facing customer service representatives in the park’s front office, lodge or resort. This is a supervisory level position that may be responsible for scheduling and training a small team. They are responsible for providing customers with requested information or assistance concerning services or direct requests to those who can provide the service. Responsibilities may include operating various types of telephone or communications equipment; issuing equipment, supplies, or other materials; processing applications for various licenses or permits; making room, cabin or camp site reservations; or serving as a cashier.

Requirements

Five (5) years of experience in sales, public contact work, handling and processing mail, or general office clerical work; OR an equivalent combination of education and experience.
Ability to effectively communicate with a variety of people both orally and in writing.
Possess a valid Driver's License.

Nice To Haves

Preference will be given to candidates with at least one (1) year of experience supervising a team.

Responsibilities

Answers telephones, takes messages, and provides information about park and/or lodge facilities.
Coordinate with housekeeping, maintenance, and other departments to ensure seamless operations.
Receives walk-in and phone-in reservation requests.
Check guests into accommodations, validates parking.
Posts charges to guest accounts, including necessary corrections and transfers.
Collects charges, processes credit card vouchers, and closes guest accounts.
Checks in/out recreation equipment, golf carts, etc. to lodge guests.
Assists with gift shop at front desk with sales and restocking merchandise.
Prepares various reports under general direction.
Prepares correspondence, monthly reports, and other documents under general direction using various office equipment and software programs.
Performs general housekeeping in public areas.
Work with Group Sales department to receive and enter rooming lists.
Performs other related duties as assigned.