Lead Front Desk Agent
About The Position
At Hyatt Vacation Club (HVC), the Lead Guest Services Associate assists in providing Owners/guests with experiences and events to create memorable vacation memories, fostering an environment where everyone is connected by care and inclusivity. The company is in the business of creating happiness for its nearly 100,000 Owner families and guests, as well as its talented associates. Every day, employees perform valuable work reflected in the smiling faces of those they serve, leading to a fulfilling career. HVC is a growing, innovative company focused on leading the industry with genuine care and enthusiasm for the power of vacations to enhance life. Employees enjoy competitive pay and benefits, career development opportunities, rewarding relationships, and a culture that promotes fun, work-life balance, respect, collaboration, and diversity.
Requirements
- Available to work various shifts, holidays, and both weekend days.
- Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
- Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
- Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
Responsibilities
- Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
- Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
- Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
- Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
- Answers telephone calls and routes calls to the proper department as applicable.
- Ensures that any outstanding requests or problems from the previous day receive priority and are resolved.
- Assists management with training new associates or hourly duties as needed.
- Welcome and greet guests and anticipate and address their needs.
- Interact with colleagues and guests professionally and promptly.
- Contribute to team goals.
- Always follow company policies and safety procedures.
Benefits
- Competitive Pay
- Medical/Dental/Vision/401K opportunities
- Travel discounts
- Credit Union Membership
- Tuition Reimbursement
- Professional Counseling & Family Support
- Growth and Development Opportunities
- Free On-Site Parking
- Department celebrations
- Associate Appreciation Week
- Monthly associate recognition and reward programs
- career development opportunities
- rewarding relationships
- culture that promotes fun, work-life balance, respect, collaboration, and diversity
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
