Lead, Franchise Account Management

Housecall Pro

119d • $74,800 - $93,500

About The Position

As a Lead, Franchise Account Management (internally titled Lead, Franchise Partnerships), you operate as a trusted advisor and strategic partner to our franchise clients, guiding them toward long-term success and account growth. You manage a portfolio of high-value franchise relationships and take ownership of delivering value through effective account planning, retention strategies, and expansion initiatives. You serve as a mentor to junior team members, help establish scalable playbooks, and collaborate cross-functionally with Sales, Product, and Support teams to ensure alignment on franchise partner goals. You bring deep expertise in customer engagement and a proactive, solution-oriented mindset to help franchises drive operational excellence and revenue growth. Your success is defined by partner satisfaction, account expansion, retention, and your impact on team performance and playbook evolution.

Requirements

• 5+ years of experience in account management, customer success, or partnerships; 3+ years acceptable with demonstrated success managing complex, multi-stakeholder accounts
• Experience working with complex organizations such as franchise systems, OEMs, distributors, or large enterprise environments (i.e. GE, Cisco, etc.)
• Proven success in growing and retaining B2B accounts, particularly with multi-location or complex clients
• Experience using CRM and data tools to monitor account health and drive strategy (i.e. Salesforce, Looker)
• Bachelor’s degree or equivalent work experience required

Nice To Haves

• Strategic thinker who thrives in fast-paced, relationship-driven environments
• Excellent communicator with strong executive presence and facilitation skills
• Self-directed with a high level of ownership and a growth mindset
• Comfortable balancing long-term strategy with day-to-day execution
• Passionate about improving customer experience and driving partner success

Responsibilities

• Build and deepen strategic relationships with executive-level franchise stakeholders to maximize account value
• Drive account growth through holistic strategies that include upselling, cross-selling, and expanding platform usage
• Collaborate with internal teams to tailor solutions that align with each franchise’s business goals and operational needs
• Lead high-impact business reviews and performance check-ins to reinforce value and uncover growth opportunities
• Develop and refine account management best practices and playbooks based on franchise lifecycle insights
• Support renewal efforts by addressing risk early and demonstrating tangible outcomes tied to our solutions
• Analyze account data to identify trends, surface opportunities, and guide decision-making
• Mentor and support onboarding and development of junior team members within the franchise partnerships team
• Represent the franchise perspective in cross-functional initiatives to improve product, service, and support models
• Travel periodically to meet with franchise clients in person, building trust and alignment on growth strategies

Benefits

• Generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off
• Monthly tech reimbursements

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees