At Maui Jim, you can expect a unique culture, a well-known brand, and the opportunity to grow with a company that has a great reputation. We offer an inclusive, collaborative and 'high touch' work environment that values the members of our ‘Ohana. We work hard to develop our leaders who in turn develop their team members to reach their full potential, and we are committed to building a team that focuses on solid customer service. The major function of this position is to resolve issues and customer inquiries to deliver a premier customer experience. Provide professional and accurate service for escalated repair calls. Act as a resource to team members by coaching, monitoring & fielding questions.