Lead Food & Beverage Attendant, Quick Service Venues

San Manuel Casinos•Highland, CA

19d

About The Position

Under the direction of the Supervisor, Food & Beverage, the Lead Food & Beverage Attendant assists with all Front of House (FOH) venue responsibilities including host stand, Point of Sale System (POS), and dining room. The position aids in leading a team of attendants by providing direction, training, and support while ensuring excellent customer service that aligns with Yaamava’ Brand Service Standards. It involves collaborating and coordinating with the Front of House and Culinary teams, acting as an extension of leadership. Additionally, the role assists with maintaining proper inventory, product accuracy, and adhering to the responsible sale and service of alcoholic beverages where applicable. The goal is to ensure a consistent Best in Class experience in alignment with the goals and priorities of the Enterprise. ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Is responsible for creating a memorable guest experience by providing exceptional service to all patrons. Ensures all aspects of the F&B guest experience, department programs, and policies are followed. Serves as an extension to leadership, assists management and team as needed to ensure Yaamava’ Brand Service Standards and successful daily operations. 2. Is responsible for addressing guest inquiries, concerns, and complaints promptly and professionally prior to getting a manager involved. Coordinates the needs of the guest to the team, kitchen staff, and other departments while escalating any guest or team members’ concerns to leadership. 3. Assists and confirms all appropriate side work duties are being performed during operations as necessary. Ensures assignment of team member tasks while monitoring and maintaining the cleanliness of the venue. The Lead F&B Attendant is responsible for maintaining cleanliness and organization of dining areas, including tables, chairs, service stations, and front desk. 4. Maintains stock and inventory in all areas and aids with ordering supplies. Responsible for auditing cash register transactions to verify proper documentation of comps, voids, and discounts. Responsible for completing shift reports and team member POS resets. 5. Assists with communicating and administering new training material to current team members. Collaborate with management to develop and implement strategies for improving efficiency, productivity, and guest satisfaction. Acts as a role model for team members, demonstrating professionalism and a commitment to uphold the Yaamava’ Brand Service Standards. 6. Executes team members uniform check and team members check out. Responsible for assisting with hosting duties, serving stations, seating rotation, and guest assistance at the Kiosks. In certain venues, tasks may include bar set-up and beverage batching. 7. Performs other duties as assigned to support the eﬃcient operation of the department.

Requirements

High School Diploma or GED is required.
Minimum two (2) years of food & beverage experience is required.
Must be able to read, write and communicate in the English language.
Must be able to perform simple mathematical operations (addition, subtraction, multiplication, and division).
Must be able to manage cash transactions accurately and securely.
Must be able to provide friendly and efficient service to guests and team members, addressing their needs and resolving issues.
Must be able to have clear and effective communication with guests and team members.
Must be able to work under pressure by staying calm and efficient during busy period(s).
At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
Must obtain and maintain a current Food Handler’s card.
Must obtain and maintain a Responsible Beverage Service (RBS) certification.

Nice To Haves

Minimum two (2) years of customer service experience is preferred.
Previous leadership training/experience is preferred.

Responsibilities

Is responsible for creating a memorable guest experience by providing exceptional service to all patrons.
Ensures all aspects of the F&B guest experience, department programs, and policies are followed.
Serves as an extension to leadership, assists management and team as needed to ensure Yaamava’ Brand Service Standards and successful daily operations.
Is responsible for addressing guest inquiries, concerns, and complaints promptly and professionally prior to getting a manager involved.
Coordinates the needs of the guest to the team, kitchen staff, and other departments while escalating any guest or team members’ concerns to leadership.
Assists and confirms all appropriate side work duties are being performed during operations as necessary.
Ensures assignment of team member tasks while monitoring and maintaining the cleanliness of the venue.
The Lead F&B Attendant is responsible for maintaining cleanliness and organization of dining areas, including tables, chairs, service stations, and front desk.
Maintains stock and inventory in all areas and aids with ordering supplies.
Responsible for auditing cash register transactions to verify proper documentation of comps, voids, and discounts.
Responsible for completing shift reports and team member POS resets.
Assists with communicating and administering new training material to current team members.
Collaborate with management to develop and implement strategies for improving efficiency, productivity, and guest satisfaction.
Acts as a role model for team members, demonstrating professionalism and a commitment to uphold the Yaamava’ Brand Service Standards.
Executes team members uniform check and team members check out.
Responsible for assisting with hosting duties, serving stations, seating rotation, and guest assistance at the Kiosks.
In certain venues, tasks may include bar set-up and beverage batching.
Performs other duties as assigned to support the eﬃcient operation of the department.