Lead Food & Beverage Attendant, Team Dining

SAN MANUEL INDIAN BINGO & CASINO • Highland, CA

79d

About The Position

Under the direction of the Supervisor, Food & Beverage, the Lead Food & Beverage Attendant assists with all Front of House (FOH) venue responsibilities including host stand, Point of Sale System (POS), and dining room. The position aids in leading a team of attendants by providing direction, training, and support while ensuring excellent customer service that aligns with Yaamava' Brand Service Standards. It involves collaborating and coordinating with the Front of House and Culinary teams, acting as an extension of leadership. Additionally, the role assists with maintaining proper inventory, product accuracy, and adhering to the responsible sale and service of alcoholic beverages where applicable. The goal is to ensure a consistent Best in Class experience in alignment with the goals and priorities of the Enterprise.

Requirements

• High School Diploma or GED is required.
• Minimum two (2) years of food & beverage experience is required.
• Minimum two (2) years of customer service experience is preferred.
• Previous leadership training/experience is preferred.

Responsibilities

• Create a memorable guest experience by providing exceptional service to all patrons.
• Address guest inquiries, concerns, and complaints promptly and professionally.
• Assist and confirm all appropriate side work duties are being performed during operations.
• Maintain stock and inventory in all areas and aid with ordering supplies.
• Assist with communicating and administering new training material to current team members.
• Execute team members uniform check and team members check out.
• Perform other duties as assigned to support the efficient operation of the department.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED