Lead Finishing Spa Therapist, Kohler Waters Spa

Kohler•Kohler, WI

40d•Onsite

About The Position

The primary focus is to support the commitment to customer care by efficiently, and effectively providing the highest level of service. Must have excellent working knowledge of all services, products and procedures within the spa. Together they will strive to ensure our guest's comfort and satisfaction. Our goal is to exceed our guests' expectations every time they visit our spa. SPECIFIC RESPONSIBILITIES To provide the highest level of internal and external customer service set forth by the Kohler Waters Spas and Forbes. Team members are responsible for upholding consistency in all standards. A direct line of communication will be on-going among fellow associates regarding needs and concerns. A professional demeanor must be presented at all times. Every Massage Therapist, Finishing Therapist and Esthetician is responsible for: Meeting and greeting guests with professionalism Cleanliness standards of all areas within the spa including treatment rooms, public areas, and back-of-house areas Using proper verbiage at all times Upholding and maintain set uniform and grooming standards Knowledge of spa services and amenities Knowledge of emergency procedures Providing the highest level of technical service and adherence to SOP's Meeting agreed upon retail sales goals by educating guests on at home care o Sales goals set depending on department and retail to service percentage Maintain continuing education criteria based on State of Wisconsin or Illinois requirements Adhering to policies put in place by Forbes, Kohler Waters Spa and Kohler Co. Perform special event treatments which can be held at various locations such as golf courses, Riverbend, Sports Core, TAC, etc. This would also include special events being hosted at the spa such as Spaliday. These services would be secondary to the position's primary function. Perform any other duties as assigned

Requirements

High school diploma or GED required.
Must be able to lift up to 25 lbs. on a regular basis.
Current and valid State license required
Massage: State of Wisconsin or Illinois, Department of safety and professional services, Massage Therapist
Finishing: State of Wisconsin or Illinois, Department of safety and professional services, Manicurist
Cosmetology: State of Wisconsin or Illinois, Department of safety and professional services, Cosmetologists
Esthetics: State of Wisconsin or Illinois, Department of safety and professional services, Ethicology
Participate in a minimum of 5 Kohler Waters Spa events
Follows Forbes standards and others put in place by Kohler Waters Spa
Prior experience in a spa environment preferred
Computer knowledge/experience helpful
Ideal candidate possesses strong, effective communication skills and the ability to work with a wide variety of personalities
Required to fulfill training criteria before customer contact
Availability to work nights, weekends, and holidays strongly preferred
Prior leadership experience is desired but not required
4-6 years' experience in licensed field highly preferred

Responsibilities

Meeting and greeting guests with professionalism
Cleanliness standards of all areas within the spa including treatment rooms, public areas, and back-of-house areas
Using proper verbiage at all times
Upholding and maintain set uniform and grooming standards
Knowledge of spa services and amenities
Knowledge of emergency procedures
Providing the highest level of technical service and adherence to SOP's
Meeting agreed upon retail sales goals by educating guests on at home care
Maintain continuing education criteria based on State of Wisconsin or Illinois requirements
Adhering to policies put in place by Forbes, Kohler Waters Spa and Kohler Co.
Perform special event treatments which can be held at various locations such as golf courses, Riverbend, Sports Core, TAC, etc. This would also include special events being hosted at the spa such as Spaliday. These services would be secondary to the position's primary function
Perform any other duties as assigned
Oversees all new hire training for technical performance and Forbes standards
Participates in spa menu development (research, ideas, drafting SOPs)
Manage additional projects as assigned by Lead
Helps manage schedule of associates and in-house trainings
Mandatory attendance at in-house trainings
Participates in new hire service training and/or mentoring
Participates in spa menu development (research, ideas, drafting SOPs)