Lead Financial Services Representative (Hybrid)

Northwell Career Site•Melville, NY

17h•Hybrid

About The Position

Leads and guides Financial Services Representatives in the performance of duties, ensuring patients understand their financial obligations and necessary information is accurately entered into the billing system. Advise and counsel patients on financial responsibility, process payments, and maintain collection logs. Provides exceptional customer service, creating a seamless and efficient experience for patients.

Requirements

5-7 years of relevant experience, required.
Associate’s Degree or equivalent combination of education and related experience, required.

Responsibilities

Perform all functions of the Financial Services Representative, including answering inbound and outbound patient calls, verifying insurance coverage, documenting patient information, and arranging alternative payment methods
Lead and guide Associate Financial Services Representatives, Financial Services Representatives, and Senior Financial Services Representatives in the performance of their duties
Serve as a subject matter expert to support the testing and enhancement of new technologies, projects, and procedures
Use procedures, policy manuals, and other reference materials to assist in answering employee and manager inquiries and resolving issues
Participate in training new team members and ongoing educational programs for existing staff
Support supervisor with Real-Time Monitoring to ensure team members are adhering to their designed schedules, providing guidance to achieve departmental objectives
Identify abnormal events or consistent problem areas using qualitative feedback and statistical data to recommend methods to improve processes, procedures, and technologies
Works on problems of diverse scope and complexity ranging from moderate to substantial, escalate issues to the leaders as necessary
Makes recommendations to management on new processes, tools and techniques, or development of new products and services
Collaborates with senior team members in the development of methods, techniques and analytical approach
Provides work guidance, including checking and assigning work, to ensure accurate and timely completion of tasks
Perform related duties as required, ensuring all responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here but considered related are not essential functions