Lead Financial Counselor

About the position

JOIN OUR TEAM AS A FINANCIAL COUNSELOR LEAD! Your Work Matters How will you make a difference? The Lead Financial Counselor is responsible for role modeling for the counselors in accordance with the established standards of care, mental health practice, and facility policy, goals, and objectives. This position contributes to the hospital's philosophy, objectives, educational and quality improvement efforts, while providing guidance to the Financial Counselors.

Responsibilities

• Distribute verifications daily
• Provide coverage when short-staffed
• Assist with VOB
• Audit accounts to ensure patients were spoken to and all paperwork was completed
• Train staff
• Keep the upfront collection log up to date
• Answer all questions from the counselor
• Ensure patients are met at admission and discharge
• Maintain the SR spreadsheet
• Respond to patient voicemails
• Flash report coverage when the collection lead is absent
• Supervising the provision of the Financial Counselors through performance audits and reviews

Requirements

• Bachelor's degree in finance, business administration, or a related field
• Master's degree may be preferred
• 5+ years of experience in financial counseling
• At least 2 years in a managerial role
• Strong interpersonal and communication skills

Benefits

• 401(k) + matching
• Health insurance
• 100% company-paid life insurance coverage up to 2x your annual salary
• Vision insurance
• Dental insurance
• 100% company-paid long-term disability insurance
• Paid time off
• Paid Holidays
• Cafeteria on site
• Employee engagement events
• Employee assistance program
• Employee recognition program
• Free parking
• Career & training development opportunities
• Dynamic and inclusive work environment
• Engaged management team dedicated to your success